Customer Service Agent - Bilingual

Located in Brossard, Oral Science is a growing company that offers a wide range of innovative and effective dental products to help dental professionals support their patients' oral health. Oral Science provides a stimulating work environment and favorable working conditions.

Oral Science is currently seeking a Bilingual Customer Service Agent for a full-time, office-based position, Monday to Friday, 9:00 AM - 5:00 PM.

Role and Responsibilities

• Your day will be split approximately 65% on the phone and 35% on administrative tasks
• Manage incoming customer calls (average of 30 to 40 calls per day)
• Make follow-up phone calls to dental clinics and sales representatives
• Collect data accurately and efficiently with no errors
• Process and approve customer, wholesaler, and sales representative orders from various sources (phone, email, fax, online, Amazon, etc.)
• Process invoice payments
• Respond to customer inquiries in writing (email) in English and French
• Manage customer returns and complaints, including tracking shipments and scheduling pickups with various carriers (ICS, Canada Post, Shiptime, etc.)
• Welcome and direct visitors arriving at the reception
• Support other departments as needed

Required Skills

• Bilingual (English/French) - spoken and written - *This requirement is necessary as the person holding the position will need to regularly communicate with clients, suppliers, and business partners outside of Quebec, respond to service requests in English by phone and email, and process orders and follow up with an anglophone Canadian clientele.*
• Minimum of two (2) years of experience in customer service
• Strong sense of organization and attention to detail
• Ability to manage priorities
• Customer-centric approach
• Teamwork skills
• Self-sufficiency
• Strong attention to detail and accuracy
• Basic computer skills (an asset with Mac: Outlook, Word, and Excel)
• Ability to multitask and remain calm under pressure (essential)

Employment Type

• Full-time, permanent, office-based position, Monday to Friday, 9:00 AM - 5:00 PM
• Salary: Starting at $24/hour
• Employment Type: Full-time, Permanent
• Compensation: Starting at $24.00 per hour

Benefits

• Dental Insurance
• Disability Insurance
• Supplementary Health Insurance
• Life Insurance
• Vision Insurance
• Contribution equal to the RÉER
• Employee Assistance Program
• Profit-sharing plans
• On-site parking

Experience

• Customer Service: 2 years (Required)
• Languages:
• English (Required)
• French (Required)
• Location: On-site