Consumer Rights Advocate

The Consumer Assistance Service (CAS) is a community organization dedicated to protecting the rights of consumers.

Under the supervision of the Executive Director, the incumbent of this position performs the following tasks:

The person in this position accompanies citizens in exercising their consumer rights and in their procedures for accessing government programs and services. They act as a specialized resource to support their autonomy and understanding of available remedies and services.

Support

• Respond to consumer inquiries from the Mauricie region;
• Analyze the consumer's issue and guide them through their procedures;
• Inform citizens about programs, benefits, or assistance measures offered by provincial and federal governments (e.g., financial aid, social programs);
• Assist users in preparing forms, applications, supporting documents, and administrative follow-ups;
• Support the consumer in writing documents;
• Ensure compliance with the ethical and legal framework as a community intervenor;
• Act to avoid being in a situation of conflict of interest.

Social Assistance and Intervention

• Assess individual needs and provide active, empathetic, and respectful listening;
• Adapt interventions according to the realities of individuals: socio-economic vulnerability, disability, precariousness, psychological or administrative barriers;
• Work in interdisciplinary collaboration with community and government partners.

Public Education

• Promote consumer rights defense;
• Prepare and conduct workshops on consumption for various groups;
• Participate in the realization of projects or special events.

Other

• Perform any other tasks requested by the immediate supervisor;
• Stay informed about information related to our mission;
• Be alert to abuses and frauds in the Mauricie region;
• Be aware of changes and new laws and regulations;
• Act to avoid being in a situation of conflict of interest.

Required Qualifications

• Possess a relevant education (technician or legal secretary, social work, specialized education) or any other education combined with relevant experience;
• Ideally, have at least one year of experience in a similar position;
• Possess computer skills: MS Office (Word, Excel, Windows).

Personal Qualities

• Possess a good analytical spirit;
• Show empathy and humanism;
• Be resourceful, courteous, flexible, and team-oriented;
• Show discretion, confidentiality, initiative, and meticulousness;
• Capable of adapting to various situations and showing initiative and judgment;
• Honest, creative, diplomatic, and responsible.

Working Conditions

• Permanent position, 32 hours per week;
• Schedule from Monday to Thursday, 8:00 AM to 5:00 PM;
• Work-life balance;
• 4 weeks of vacation after 1 year;
• 2 weeks of paid holiday leave (Christmas and New Year's Day);
• Competitive remuneration to be discussed based on experience and skills.
• How to Apply
• Location: 1497, 105th Avenue, Shawinigan G9P 1M4
• Entry date: As soon as possible
• Submit your application to Hélène Beaulieu, h.beaulieu@sacmauricie.org

before April 24, 2026.

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Employment Type: Full-time

Salary: Starting at $42,000 per year

Location: On-site