Front Desk Agent - Part-Time (M/F/X)

Company Description

We are looking for experienced professionals who excel in their field and share our passion for impeccable service. At Reine Elizabeth, we don't just maintain the standards of luxury hospitality - we set them.

The Fairmont hotels joined the Accor family in 2016, a global leader in hospitality with a diverse portfolio of iconic brands. Located in the heart of the business district, the very epicenter of downtown Montreal, Fairmont Le Reine Elizabeth has long been the emblem of a city known for its creativity, spirit of collaboration, culture, and entertainment. Inaugurated in 1958, Le Reine Elizabeth quickly became a gathering place for the cultural, political, and business elite, which is, in fact, the ultimate business destination!

What the establishment offers

• Salary: $40.25/H
• Benefits and discounted rates for traveling in Accor's worldwide hotels (over 5,700 hotels)!
• Group insurance: Your health and well-being are our priority.
• Retirement plan: Securely prepare your future with our advantageous retirement plan.
• Free Employee Assistance Program (EAP), including:
• + Mental health support
• + Legal and financial advice
• + Health and nutrition services
• + Professional support for work and career
• + Support for life transitions
• Meals provided at low cost during work shifts
• Access to the hotel's gym facilities at a reduced cost
• The opportunity to develop your talents and flourish within your establishment and around the world
• The possibility to actively engage in various committees and contribute to the community through philanthropic initiatives.
• Join a rich company culture:

+ Strong values that guide our actions and foster a collaborative and respectful work environment.

+ Regular recognition of employees through monthly and annual events.

+ A strong commitment to equity, diversity, and inclusion, with dedicated committees.

+ Social and environmental initiatives to make a positive difference in our communities

• Part-time, permanent position
• Provide professional, friendly, and engaging service at all times.
• Ensure exceeding guest expectations by providing effective and efficient service.
• Ensure compliance with department policies, procedures, and service standards and company standards.
• Respect all safety policies.
• Work harmoniously with hotel departments to ensure exceptional guest service and teamwork.
• Prepare arrivals for loyalty program members, VIPs, tours, and special groups.
• Ensure the accuracy of information and preferences in reservations by consulting member profiles, tour sheets, and group summaries according to established procedures.
• Follow up with various departments to fulfill guest requests.
• Pre-register reservations for loyalty program members, VIPs, tours, and others.
• Update loyalty program member profiles.
• Establish a trusting relationship with tour directors.
• Adequately follow up on requests related to luggage, wake-up calls, and meal specifics for tours.
• Perform departures for tours and/or special groups.
• Perform arrivals, departures, and provide additional assistance to front desk agents when operations require it.
• Perform all other related tasks to contribute to the smooth operation of the establishment.

Qualifications

• Excellent oral and written communication skills in French and English to easily understand and discuss with an international clientele.
• Passion for customer service
• Ability to work under pressure while remaining very organized
• Ability to succeed in a rapidly evolving environment with short deadlines
• Flexible person with the ability to work extra hours if necessary, including evenings, weekends, holidays, etc.
• Structured, methodical, efficient, and rigorous
• Ability to work in an environment that requires quick reactions and a keen sense of initiative
• Good computer skills
• Additional Information
• Our Diversity & Inclusion Commitment:

We are an inclusive company and our ambition is to attract, recruit, and promote the diversity of talents.

Join us today for a rewarding career at Fairmont Le Reine Elizabeth, where every day brings new opportunities and where your well-being is at the heart of our priorities.

Fairmont Le Reine Elizabeth - Careers at Fairmont Hotels