Night Auditor

The Hilton Garden Inn Montréal Centre-ville is looking for a candidate for the part-time night auditor position. Under the authority of the front desk manager, the incumbent is responsible for welcoming, registering, and checking out guests. They will verify the day's transactions and balance the accounts, deposits, and cash registers. They will ensure that excellent customer service is provided at all times, in accordance with the chain and company standards.

Benefits

• Night shift premium of $2/hour
• Collective pension plan*
• All Hilton employee benefits (hotel stays starting at $35US worldwide) for you, your family, and friends
• 50% off food in our restaurant and participating Hilton restaurants
• 30% monthly on the OPUS card
• Uniforms provided
• Opportunities for rapid growth within our company, which includes 5 of the world's top hotel brands (Hilton, IHG & Marriott)
• Unionized environment
• Social benefits

RESPONSIBILITIES

• Verify the transactions of each front desk agent for the day and evening.
• Process credit card transactions.
• Invoice room rates and taxes on each guest bill.
• Finalize completed transactions for the day.
• Create and/or print and submit required reports.
• Verify, balance, and review room availability and participate in maximizing hotel revenue.
• Responsible for the safety of the hotel and guests during the night.

In addition to these responsibilities, they perform the tasks outlined in the front desk agent job description:

• Register guests upon arrival and check them out efficiently and professionally.
• Assign rooms appropriately (rates, special requests, etc.).
• Be aware of daily groups and events at the hotel and in the region.
• Know the current special rates and their applications.
• Make future stay reservations for the guest and register guests who present themselves at the counter without a reservation (walk-in guests).
• Record, correct, or adjust as needed the charges posted to the guest accounts.
• Know the cash register procedures and be responsible for all transactions.
• Work as a team to ensure that all daily tasks have been completed.
• Exchange information regarding unit status, VIPs, priorities, early or late departures with the housekeeping department.
• Communicate relevant information to the team, supervisor, and manager verbally and through the logbook.
• Use telephone systems: transfer calls, manage voicemail, take messages as needed.
• Confirm, record, and execute wake-up calls.
• Be responsible for maintaining the key security system.
• Handle emergency procedures for the fire alarm and medical services appropriately.
• Answer guest questions about the surrounding facilities and services and assist them as needed in making reservations for those.
• The night auditor may be called upon to work day or evening shifts as a front desk agent.
• Perform all other tasks related to the position.

REQUIREMENTS

• Minimum of one year of experience in a similar position
• Excellent communication skills in French and English, to easily understand and discuss with an international clientele
• Enhanced customer service awareness and attention to detail
• Knowledge of Hilton computer systems/platforms is an asset
• Self-sufficient and capable of working with minimal supervision
• Enjoys teamwork
• Sales aptitude and verbal communication skills
• Knowledge of the region and tourist attractions
• Good stress tolerance and decision-making ability
• Our organization is an employer committed to professional equity and is dedicated to recruiting a diverse workforce and maintaining an inclusive culture. The use of masculine is used solely to lighten the text. We do not discriminate based on gender, ethnic origin, religion, sexual orientation, age, disability, or any other protected basis under provincial or federal laws.