Business Systems Analyst

Company Description Join the Journey!

Our mission is to be the preferred airline for our customers and our team. Openness, concern for others, intelligence at work, and, above all, a good dose of fun allow us to accomplish great things every day. Our commitment has earned us the title of the world's best leisure airline multiple times, and this is just the beginning. Are you ready to join us? You'll have the opportunity to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You'll also work in modern and inspiring work environments.

In collaboration with the Business Systems Team Manager, the Business Systems Analyst supports internal teams to optimize the use of core business systems and ensure data integrity throughout the processing chain.

Responsibilities

• Implement tracking measures (volume, performance, success rate, and rejections) and analyze operational data.
• Detect and document anomalies throughout the commercial activities processing chain.
• Assess the causes of anomalies, propose solutions, and recommend improvements to increase efficiency and automation.
• Act as a liaison between IT teams and users to validate the operational functionality of delivered solutions.
• Collaborate on implementing changes, support integration with teams, and guide Business Systems experts.
• Participate in writing or updating procedures, transfer knowledge to trainers, and guide users.
• Develop test plans and oversee UAT testing activities with key stakeholders.

Qualifications

• Hold a college diploma in tourism.
• Possess at least 3 years of experience in the leisure travel industry or call center.
• Excellent analytical skills, strong organizational sense, attention to detail, and a commitment to quality.
• Good understanding of the travel agency and airline business models.
• Knowledge of Transat's IT ecosystem, including Datalex, Radixx, TTS, and Salesforce systems.
• Excellent communication skills, active listening, patience, and team spirit.
• Proficiency in MS Office tools (Word, Excel, Outlook, Teams) and familiarity with collaborative technologies and AI.
• Ability to learn quickly and adapt to new technologies.
• Proficiency in both French and English.
• *A good command of French is required for positions in Quebec. The candidate will frequently communicate in English, both orally and in writing, with colleagues or partners located in Canada and internationally.*
• Additional Information
• #LI-ÉL1

*Artificial intelligence tools are used to analyze applications, both to filter or pre-select profiles based on job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.*

Employment Equity

Transat is committed to fostering an inclusive and respectful work environment where equity is paramount. We strive to build a workforce that reflects the diversity of our customers and the communities we serve. We encourage women, visible minorities, ethnic minorities, Indigenous peoples, and people with disabilities to apply. Transat will accommodate individuals with disabilities throughout the selection and hiring process. If you require accommodations, please let us know so we can work together to meet your needs.