Customer Service and Product Administration Advisor

Temporary position for a duration of 12 months.

The Customer Relations Center, General Reception (Wealth Management and Personal Insurance) is looking for a Customer Service and Product Administration Advisor to participate in the development or maintenance of business relationships with members and clients. Your role involves providing assistance to members and clients within your domain and participating in maintaining business relationships. You support the customer relationship for common products and services or general information requests, according to established practices, and adapt your approach as needed. Your mastery of interpersonal relationships and your ability to communicate effectively ensure the satisfaction of members and clients and the quality of services provided, while respecting the company's standards and procedures. Specifically, you will be responsible for:

• Providing assistance to members and clients, listening to their needs, and addressing their requests or answering their information needs
• Handling telephone calls and general information requests, and, when required, referring them to the appropriate person
• Guiding members and clients in the optimal use of different tools and alternative channels to promote their autonomy and automation
• Ensuring the satisfaction of members and clients

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that ensures a predictable and stable income throughout retirement
• Collective health insurance plan including telemedicine services
• Reimbursement of health, well-being, and telework equipment expenses
• *Benefits are subject to eligibility criteria.*
• #LI-Remote

What you will bring

• Professional studies diploma (DEP) in an appropriate discipline
• At least one year of relevant experience
• Please note that other combinations of education and relevant experience may be considered
• Knowledge of French is required
• Advanced intermediate English proficiency due to the nature of tasks, work tools, or interactions with English-speaking partners or clients
• Availability to work from 8:00 AM to 5:00 PM Monday to Friday. Established on a rotating basis within the business hours of the customer contact center

Appreciate differences, Learn with agility, Communicate effectively, Be customer-oriented, Be action-oriented, Master interpersonal relationships, Adapt to situations Equity, diversity, inclusion, and accessibility

At Desjardins, we believe in equity, diversity, and inclusion. We are committed to welcoming all individuals, considering and valuing them for who they are, enriching ourselves with their differences and uniqueness, and, most importantly, providing them with a work environment where they will feel at home. For us, discrimination, in any form, is a zero-tolerance policy! We believe in the importance of our teams reflecting the diversity of our members, our clients, and the communities we serve.

If you need assistance to make the recruitment process or the position more accessible, please let us know. Accommodations will be offered to those who request them at any stage of the recruitment process.

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Union (if applicable) DSF-MTL-SEPB 575 (00037) (2016-01-01 - )

Job family

Member and client services - sales (GF)

Job posting end date 2026-07-31