Bilingual Solutions Analyst

Who we are?

As a leading automotive financing company, Iceberg Finance is a Fintech that has experienced exceptional growth over the past few years, particularly thanks to the major acquisition of iFinance Canada in 2022. A finalist in 2022 and 2023 among the best lenders according to the Canadian Lender Association (CLA), Iceberg Finance aims to be among the top three specialized and alternative lenders in Canada in the coming year.

As part of our Information Systems (IS) team, the Solutions Analyst serves as the bridge between business units and the software development team, and much more: you carry out technological initiatives from ideation to delivery, understand the problems, structure the needs, translate them into software requirements, evaluate the solutions, and mobilize the right stakeholders to ensure that the technological effort addresses the right problem and reaches the desired result.

Whether it's evaluating a new platform, leading a proof of concept (POC), or transforming a department's request into a deployed solution, you keep business analysis at the heart of the approach until the complete definition of software requirements. You report directly to the VP of Technologies.

Responsibilities

• Business Analysis and Software Requirements Specification
• Gather and analyze the needs of operational teams.
• Translate business needs into clear software requirements (functional and non-functional), usable by developers and architects.
• Facilitate workshops and map current and target processes.
• Produce functional documentation: use cases, BPMN (Business Process Model and Notation) and UML (Unified Modeling Language) diagrams, and mockups.
• Project Management
• Manage the scope, deadlines, and dependencies of technological initiatives from ideation to delivery, ensuring continuity between business needs and deployed solutions.
• Serve as the single point of contact for the business unit: define the mandate with managers and directors, write the project memo, and proactively communicate progress through relevant team channels.
• Actively engage the concerned departments throughout the project, from need definition to adoption, and report any blockages affecting the schedule, particularly architecture validation wait times.
• Software Delivery
• Collaborate with development teams.
• Collaborate on creating test scenarios.
• Participate in quality assurance, integration testing, and user acceptance testing (UAT).
• Evaluate the impacts of changes on processes and systems, and contribute to delivery planning.
• Solution Evaluation and Proof of Concept (POC) Validations
• Compare third-party solutions based on functional and technical criteria.
• Coordinate POCs with the software development team and vendors.
• Recommend the adoption, customization, or rejection of a solution.
• Determine whether a request falls under configuration, automation, or development.
• Change Management
• Support change and training activity planning.
• Train users and accompany the adoption of new solutions.
• Desired Profile

Experience and Education

• University degree in software engineering, information technologies, or a related field.
• 2+ years of experience in business analysis and software requirements definition.
• Experience in project management or coordination (planning, stakeholder tracking, dependency and schedule management).
• Experience with Agile Scrum or Kanban teams and practical knowledge of Azure DevOps or an equivalent backlog management tool.
• (Asset) Knowledge of BPMN and UML formalisms.
• Essential Skills
• Proficiency in French (oral and written) and English (oral and written).
• Structured mindset: You transform ambiguous business needs into measurable, testable, and quantifiable requirements, usable by a technical team.
• Technical credibility: You understand the technological context sufficiently to be taken seriously by developers and architects.
• Leadership and orchestration: You lead an initiative from idea to result by mobilizing the right people at the right time and keeping stakeholders informed.
• Solution-oriented: You evaluate options before concluding that development is necessary.
• Adaptive communication: You speak business with managers and technical with software teams, without losing precision.
• Autonomy: You identify problems, propose solutions, and advance cases without waiting to be asked.
• Other Information
• Sponsorship not available
• Work is done on-site at the Quebec City office;

Company located in the Ste-Foy industrial district, on-site parking available.

• Do you want to work in a stimulating environment where you will be challenged? That's exactly what Iceberg Finance offers! Send us your resume!