Customer Service and Transport Representative

WHY DO WE NEED YOU?

Interstar, a growing company part of the Saint-Gobain group, is looking for a Customer Service and Transport Representative. In this role, you will be at the heart of interactions with our clients, ensuring courteous, efficient, and solution-oriented service. You will also oversee transport activities to ensure reliable deliveries and an optimal customer experience. Your contribution will help maintain smooth, safe, and high-quality operations within our manufacturing division of dispensers.

Working hours: Monday to Friday — 8:00 AM to 5:00 PM

Why join us?

Join a world leader in lightweight and sustainable construction, offering innovative high-performance solutions, and thrive in a human, safe, and stimulating culture.

About the position

As a Customer Service and Transport Representative, you will play a key role in the customer experience and the smoothness of our operations. You will collaborate daily with our internal teams — sales, finance, shipping, operations, and warehouses — to ensure impeccable order management and communication.

Your daily tasks

You will handle the entire order process, from processing to invoicing, including managing modifications, special requests, and transport documents. You will provide professional pre- and post-sale customer support, prepare quotes, and ensure proactive and effective communication.

You will also be the first point of contact for visitors and contribute to building strong relationships, both internally and externally, while collaborating closely with logistics and commercial teams to ensure an exceptional customer experience.

IS THIS JOB FOR YOU? What you bring

• At least two years of experience in customer service in a manufacturing or warehouse environment
• Experience in the transport domain (an asset)
• Post-secondary diploma or equivalent experience
• The position requires knowledge of English due to daily verbal phone and written email communications with anglophone clients. Interactions involve discussions and exchanges requiring detailed technical knowledge of the products sold and problem-solving skills.
• High attention to detail and precision
• Team spirit and continuous improvement mindset
• Proficiency in MS Office suite, an asset: experience with PRE systems (Dynamics GP or SAP)
• TO ENSURE NOTHING IS FORGOTTEN

Saint-Gobain, the world's largest construction materials group with 360 years of innovation, develops its activities in the construction chemicals sector in the United States and Canada. This aligns with our vision of being the leader in lightweight and sustainable construction.

We are building a position as a world leader in construction chemicals, offering highly performant solutions in the fields of admixtures, waterproofing, cement additives, and digital technologies through our recognized brands and talented team of infrastructure experts. Recognized by the Top Employers Institute as one of the best work environments, Saint-Gobain gives you the means to have a real impact on making the world a more beautiful and sustainable place.

Job Reference: CAN01976