Quality Director / Quality Manager

The Quality Director is responsible for planning, implementing, maintaining, and improving the company's quality and health and safety management systems. They ensure that operations comply with applicable regulatory, contractual, and normative requirements.

The incumbent is responsible for maintaining ISO 9001 and ISO 45001 certifications, in close collaboration with the health and safety coordinator.

The position covers all company activities across three sites (Quebec, St-Jean-sur-Richelieu, and ... in a context of sustained growth requiring the structuring and standardization of practices.

Main Responsibilities

1. Management Systems (Quality and OHS)

• Ensure the compliance, efficiency, and evolution of ISO 9001 and ISO 45001 management systems
• Maintain certifications and prepare for surveillance and recertification audits
• Define, implement, and maintain processes, procedures, and work instructions
• Manage documentation and record control
• Plan and conduct internal audits
• Coordinate external audits (certification body, clients)

2. Health and Safety – Responsibility and Collaboration

• Assume overall responsibility for maintaining ISO 45001 standards
• Work closely with the health and safety coordinator
• Ensure alignment between OHS requirements and organizational processes
• Monitor OHS performance indicators and address deviations
• Ensure integration of OHS requirements into operations

3. Operational Quality Management

• Manage internal and external non-conformities
• Supervise root cause analyses and implement corrective and preventive actions
• Ensure compliance with quality requirements in production and refurbishment operations
• Support teams in resolving technical quality-related issues

4. Supplier Quality Management

• Define and implement supplier qualification and evaluation criteria
• Plan and conduct quality audits and supplier inspections
• Monitor supplier performance (quality, compliance, delivery times)
• Manage supplier non-conformities and require corrective actions
• Collaborate with procurement and engineering for improving supply quality

5. Performance Indicators and Monitoring

• Define and monitor quality and OHS KPIs
• Analyze results and recommend necessary actions
• Produce and present periodic reports to management

6. Continuous Improvement

• Lead continuous improvement projects and initiatives based on organizational priorities
• Contribute to process optimization and reduction of non-conformities and risks
• Monitor actions and evaluate achieved results

7. Interfunctional Collaboration

• Work closely with production, engineering, and project management teams
• Participate in project reviews and operational planning activities
• Ensure integration of quality and OHS requirements into operational activities

8. Team Management

• Supervise quality resources (2)
• Plan, organize, and prioritize team activities
• Ensure skill development and maintenance of performance standards

9. Multi-Site Management

• Ensure harmonization of practices and standards across the three sites
• Conduct regular follow-ups and site visits
• Adapt processes to operational realities while maintaining organizational consistency

Required Profile

• Relevant education in engineering, quality, or related field
• Significant experience in quality system management in a manufacturing environment
• Knowledge of ISO 9001 and ISO 45001 standards
• Experience in auditing (internal, external, and supplier audits)
• Demonstrated ability to structure and improve management systems
• Recognized skills in analysis, problem-solving, and priority management

Conditions and Particularities

• Position covering three operational sites
• SME growth environment requiring versatility and pragmatic approach
• Role combining strategic and operational responsibilities
• Occasional travel to suppliers