Sales & Customer Experience Agent

Role Mission

As a Sales & Customer Experience Agent, you act as an ambassador for the YMCA.

Through your welcome, your listening, and your advice, you leverage your sales and customer experience skills to contribute to people's well-being, by accompanying and advising them towards the site's entire offer according to their needs. Every interaction is an opportunity to create a memorable experience, remove obstacles, and inspire people to return, engage, and make the YMCA a part of their daily lives.

The Challenge We Offer You

• Welcome members and visitors to the center warmly to create a positive first contact and a human experience upon arrival.
• Listen to people, ask relevant questions to understand their needs, motivations, and objectives, and then guide them in their choices by offering adapted solutions.
• Highlight the YMCA's offer during visits by presenting services, subscriptions, and promotions, and clearly explaining their benefits in relation to the expressed needs.
• Provide quality customer service, in line with the experience program, by creating memorable interactions with members and participants.
• Complete transactions related to the offered products and services, respecting established procedures and ensuring the accuracy of the information entered into the system.
• Answer phone calls in a welcoming manner, provide appropriate information, and direct inquiries to offer a consistent and quality experience, just like in person.
• Show initiative and judgment in the face of unexpected events and daily center needs, respecting operational priorities and existing procedures.
• Actively participate in training, coaching activities, and team meetings to develop your skills and contribute to the continuous improvement of the offered experience.
• Adhere to the YMCA's policies and procedures governing the protection of children and vulnerable persons.
• Understand and integrate the value of philanthropy within your role and the association, and participate in fundraising activities or events.
• Good Reasons to Join the YMCA

By joining our team, you will work in a human and collaborative environment, where individual contributions and teamwork are both valued.

Working at the YMCA offers you the opportunity to:

• Develop skills in sales, customer relations, and communication, useful in various professional paths;
• Work alongside engaged and passionate colleagues;
• Contribute to a positive and concrete social impact in people's lives;
• Take on stimulating challenges in a dynamic environment;
• Benefit from autonomy adapted to your role, while being supported by the team.
• Our Benefits
• Access to the Employee Assistance Program (EAP).
• Free subscription to our sports facilities and employee discounts on several programs and services.
• Work-life balance.

The Person We Are Looking For Should

• Adopt a naturally human-oriented, listening, and trusting posture.
• See themselves as a salesperson and wish to use their sales skills to serve a meaningful objective.
• Demonstrate rigor, reliability, and professionalism in their work.
• Show good judgment, patience, and the ability to adapt to a living and constantly evolving environment.
• Be able to welcome dissatisfaction or complaints with calm, respect, and discernment, and contribute to defusing more delicate situations.
• Be curious, open to learning, and motivated to receive coaching to develop.
• Value teamwork and daily collaboration.
• Have a minimum of one (1) year of experience in a customer service and/or sales position in a dynamic environment.
• Master French.
• Master English: the employee will have to communicate in English orally on a regular basis.
• Be available for a variable schedule according to operational needs (day, evening, and weekend).
• Have no legal restrictions related to employment.