Claims Analyst, Claims, Manuvie Investments

locations CAN, Quebec - Full-time remote work time type

Full-time posted on

Posted 4 day(s) ago time left to apply

Deadline: July 30, 2026 (9 days left to apply) job requisition id JR26061330

The Manuvie Claims Administrative Unit is an important provider of insurance solutions that meet the diverse financial needs of Canadian families. In collaboration with independent advisors across the country, we offer innovative solutions for wealth management and financial protection, including separate accounts, mutual funds, annuities, guaranteed interest accounts, individual life insurance products, and one of the most comprehensive living benefit product portfolios in the industry, which includes serious illness insurance, long-term care insurance, and disability insurance.

We are currently looking for a claims analyst who will join our team to provide excellent service to our clients across Canada. The successful candidate will demonstrate empathy, professionalism, excellent organizational skills, and perseverance, be motivated by teamwork, and provide exceptional customer service, especially in the most critical moments.

Job Responsibilities

• Provide exceptional service to internal and external clients by demonstrating the highest degree of professionalism in all communications.
• Communicate professionally, both orally and in writing.
• Demonstrate empathy and anticipate client needs through active listening.
• Review claim requests and ensure that files are processed in accordance with procedures and laws regarding products, personal information protection, pension plans, and anti-money laundering, as well as Canadian tax regulations.
• Document claim files to ensure the accuracy of event recording.
• Obtain complete information to ensure the accuracy of files.
• Update the system meticulously to ensure the accuracy of provision calculations.

Required Skills

• Bilingualism (French & English) is required - The successful candidate will need to communicate in English and French to serve clients from various provinces outside Quebec.
• Basic math skills required.
• Great ease in managing calls with clients in mourning or emotional states.
• Excellent interpersonal skills and great ability to communicate effectively both orally and in writing with our internal and external clients, applicants, advisors, lawyers, and employees.

Desired Skills

• Interest in customer service.
• Ability to react constructively and decisively in tense or emotional situations.
• Ability to succeed in a highly dynamic environment.
• Continuous improvement mindset.
• Excellent organizational skills to work in a multitasking environment to meet and maintain all service standards.
• One to two years or more of experience in processing claim requests, an asset.
• Practical knowledge of processing and digitization systems, an asset.
• Knowledge of investment products, an asset.
• Practical knowledge of government legislation, the *Insurance Act*, and the *Civil Code of Quebec*, an asset.
• Basic knowledge of administrative systems (mainframe, AWD, iFAST), an asset.

Professional letter writing skills.

Career with Us

• You will have access to learning and development opportunities;
• You can count on our recognition and support in a flexible environment where well-being and inclusion are more than just words;
• You will contribute to shaping the future according to your aspirations, within our global team.
• #LI-REMOTE

The advertised position corresponds to an existing vacancy.

About Manuvie and John Hancock

Manuvie Financial Corporation is a global leader in financial services that helps people make better decisions and live better. To learn more about us, visit www.manuvie.com.

Manuvie is an equal opportunity employer

At Manulife/John Hancock, we value our diversity. We strive to attract, develop, and maintain a workforce that is as diverse as our clients, and to foster a workplace that leverages the diversity of our employees and the strengths of each. We are committed to ensuring fair recruitment, retention, promotion, and compensation, and we administer all our practices and programs without discrimination based on race, ancestry, place of origin, color, ethnic origin, citizenship, religion or religious beliefs or convictions, gender (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other legally protected status.

We have made it a priority to eliminate barriers to equal employment opportunity. Therefore, a Human Resources representative will collaborate with candidates who request reasonable accommodation during the recruitment process. All information provided during the reasonable accommodation request process will be stored and used in accordance with Manuvie's applicable laws and policies. To request reasonable accommodation during the recruitment process, please write to hr@manulife.com.

Salary Reference Region CAN, Quebec - Full-time remote work

Work Arrangement

Remote

Salary Scale Should Be Between $45,900.00 CAD - $76,500.00 CAD

Employees also have the opportunity to participate in incentive programs and receive performance-based compensation for the company and individuals. The actual salary will vary based on local market conditions, geographic region, and job-specific factors such as knowledge, skills, qualifications, experience, and training. If you are applying for this position outside your primary location, please contact hr@manulife.com for the applicable salary range in your region.

Manuvie offers eligible employees a wide range of customizable benefits, including medical, dental, mental health, vision, short-term and long-term disability, life insurance, and DMA insurance, adoption, surrogate maternity, and non-urgent medical benefits, as well as employee and family assistance programs. We also offer eligible employees various retirement savings plans (including annuity plans and an international share ownership program with employer matching contributions) as well as education and financial counseling resources. Our generous paid time off program in Canada includes holidays, annual leave, personal days, and sick leave, and we offer the full range of leave authorized by law. If you are applying for this position in the United States, please write to hr@manulife.com for more information on U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), as well as automated processing tools to analyze and process the information you provide to us or that third parties provide to us as part of the application process. To learn more, please refer to our personal information collection statement.