Vice President of Retail Strategy and Operations

About Cozey

At Cozey, we are building a world-class organization with the ambition to become the world's largest furniture company. Our mission is to make your home's potential a reality and to make furniture shopping a simple and enjoyable experience. Our carefully designed, stylish furniture adapts to the evolution of lifestyles, combining innovation, excellent value for money, and customer service. As a growing omnichannel brand, our success relies on a team that shares our passion for redefining the furniture experience.

The Mission of the Vice President of Retail Strategy and Operations at Cozey

Reporting to Fred Aubé, Chief Executive Officer and Founder, your mission is to build the growth engine of retail that will take Cozey from a handful of stores today to a large-scale multi-store network in Canada, the United States, Australia, and beyond. You will shape the experience that Cozey customers have in the physical world, deciding where and how we grow, and building the team, systems, and economics that allow each new store to strengthen our brand and business.

What You Will Do

• Define our retail strategy by contributing to determining where we grow, which markets, store formats, and footprints we prioritize, and how each new location strengthens our brand and long-term financial performance.
• Build and inspire a world-class retail team by attracting and developing exceptional talent and fostering a customer service-obsessed culture where people deliver memorable experiences every day.
• Lead retail expansion by identifying new locations, negotiating leases, overseeing store construction and openings, and continuously improving the match plan that makes each launch better than the last.
• Lead retail operations by ensuring each store reaches its full sales potential through efficient workforce planning, coaching, and merchandising.
• Build the operating model that enables scalable retail growth by improving unit economics, technology, reporting, and systems that allow the company to make better decisions and grow efficiently.
• Shine the Cozey brand through retail by ensuring each store embodies it, strengthens brand awareness and positioning, and creates experiences customers can't stop talking about.
• Collaborate with the entire company, including Marketing, Digital, Product Development, Supply Chain, Customer Happiness, and Finance, to ensure retail is fully integrated into Cozey's omnichannel strategy.

We Would Like to Meet You If You Have

• 15+ years of experience in retail strategy and operations, having grown a rising or fast-growing retail brand from an early stage to a multi-store operation; experience in opening dozens of locations across North America is a significant asset.
• Experience in implementing a strong retail match plan and scalable operational systems and frameworks across multiple locations.
• A true obsession with the customer experience, with the instinct to care for the details that make a store undeniably brand-aligned.
• Experience in managing a retail P&L and driving the economics of a store network, including sales, occupancy, workforce, and inventory, with comfort using data and technology to make large-scale decisions.
• Leadership experience in building and developing retail teams and future leaders across multiple locations, with a practical and entrepreneurial mindset suited to a fast-growing environment.
• A willingness to travel regularly between store locations as the network grows.

You Will Succeed in This Role If

• Cozey expands into new markets through a disciplined and reproducible match plan that ensures successful store openings on time, on budget, and with strong initial performance.
• Customers consistently describe the in-store experience as a standout, reflecting the team's obsession with well-executed details.
• Operational systems, data, and workforce management tools are documented and scalable, supporting a high-performing and well-led retail team.
• Retail is a profitable growth engine that significantly strengthens the brand's awareness, market positioning, and Cozey's omnichannel performance.

What We Offer

• You will receive a competitive salary and a comprehensive package of benefits.
• A seat at the table, with real influence over strategic decisions that shape the future of the company's retail.
• Infinite opportunities for personal and professional growth within an ambitious, fast-growing company.
• A generous paid time off policy that gives you the time you need to recharge.
• A flexible, people-focused workspace surrounded by intelligent, kind, and humble colleagues.

*Note that we may use AI-powered tools to support certain stages of our hiring process, including resume reviews and interview scheduling. These tools allow us to spend more time on the essentials: getting to know candidates. All hiring decisions are made by humans, and we are committed to offering a fair and inclusive process.*