Claims Specialist (Risk Prevention)

The claims service plays a crucial role in protecting the company's legal, financial, and operational interests by managing incidents related to damages or losses of goods and containers during maritime and land transportation. Our mission is to ensure the smoothness and security of container transportation and to ensure the full execution of the MSC transportation contract.

Responsibility Level

Increased complexity of tasks and increased responsibility towards clients. Increased autonomy in the role, with significant contributions to team and organizational projects. Responsibility for the accuracy and efficiency of assigned tasks.

Main Tasks

• Claims tracking and management: Monitor damages to containers and goods during maritime and land transportation.
• Evaluation of claims related to goods and others: Financial losses and responsibilities towards third parties.
• Customer support: Assist internal and external stakeholders in resolving complaints and ensuring the secure delivery of containers.
• Evidence collection: Conduct investigations and gather the necessary documentation to establish responsibilities.
• Operational coordination: Organize the provision of special equipment, transshipment, or reconsignment of goods if necessary.
• Resolution and recovery: Develop and implement strategies for recovery, elimination, or re-routing of goods.
• Regulatory compliance: Stay informed about international maritime laws, import/export regulations, and port customs procedures. Ensure full compliance of all goods handling activities to minimize legal risks for the carrier and its clients.
• Communication with stakeholders: Be the main contact for clients, port authorities, customs officers, and other stakeholders regarding claims. Communicate clearly and professionally the updates regarding the progress of cases, resolution deadlines, and recovery options.
• Financial impact mitigation: Negotiate with service providers, clients, and insurers to minimize losses and optimize cost recovery. Keep up-to-date financial statements, documentation, and communications necessary for internal audits.
• Process improvement: Collaborate with multidisciplinary teams to develop and implement process improvements, training programs, and technological solutions aimed at reducing the recurrence of problems.
• Customer service: Manage delicate interactions with clients regarding claims, address their concerns, and maintain positive relationships. Provide advice on the customs clearance of goods, alternative solutions, or claim procedures.
• Legal liaison: Collaborate with maritime law specialists on disputes and cost recovery, representing the carrier's interests during negotiations, out-of-court settlements, or judicial proceedings, as needed.

Skills / Experience

All MSC Canada employees are required to uphold MSC's values and strive to deliver customer-focused results in all interactions, both with colleagues and clients.

• 2 to 3 years of experience and knowledge in the transportation, warehousing, and freight logistics sector.
• University degree.
• Customer service mindset: Strives to offer the best possible customer experience, both to internal and external clients.
• Time management: Ability to establish schedules and complete assigned tasks and files.
• Decision-making: Ability to evaluate situations and make the most effective and economical decisions.
• Versatility: Ability to perform multiple tasks while answering client and supplier phone calls and emails.
• Communication: Excellent written and verbal communication skills. Ability to collaborate effectively with clients, suppliers, and colleagues.
• Organizational skills: Ability to manage workload, establish priorities, and manage time effectively, addressing problems logically and with discernment.
• Follow-up: Demonstrates a strong sense of urgency and responsiveness, as well as consistency in following up on unresolved client files to ensure their resolution.
• Leadership: Has assertive leadership and a proactive approach to making quick decisions.
• Attention to detail: Demonstrates great attention to detail and a commitment to providing high-quality work.
• Ability to work effectively in a dynamic environment, manage competing priorities, and maintain a high level of precision and professionalism under pressure.
• Intermediate proficiency in Excel and Microsoft Office suite.
• Adaptability to new technologies, new systems, and process evolution, while maintaining precision, efficiency, and a positive attitude towards change.
• Why work at MSC Canada?

MSC is a world leader in container shipping. Serving the Canadian market for over twenty years, MSC Canada has quickly become the leading national carrier.

Our values determine our ways of doing things. They are the cornerstone of our company; they support our vision, shape our culture, and define our future axes.

A fantastic team, composed of people who work hard and look out for each other, simply.

Here are some of the benefits we offer:

• Flexible health and dental care coverage (for all full-time permanent positions).
• Employer-paid REER contributions, which correspond to a portion of an employee's contributions (for all full-time permanent positions).
• Customized training programs for staff development.
• Opportunities for mentoring, leadership, and support.
• Employee referral program.
• Community engagement.
• Fitness room at Montreal and Toronto offices.
• Health and wellness program.
• MSC Canada's commitment to a fair talent acquisition process:
• AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use artificial intelligence in our talent acquisition efforts.

Job Availability

• Job already available: This position is established and is currently open.
• OR
• Job soon available: This position will soon be open.
• Timely Communication

MSC Canada ensures that candidates are kept informed of the process evolution in a timely manner. Candidates retained for an in-person interview will be informed within 45 days following their initial interview with us.