Evening/Weekend Service Manager

Job Title: Evening/Weekend Service Manager

Job Type: Permanent

Job Number: 49500

Banner: Metro

Status: Full-time

Pierre-Luc Defoy Inc. - Metro Charlesbourg

Location: 8500 Boul. Henri-Bourassa, Quebec, QC G1G 5X1

Hours of Work : 40 hours per week

Work Shifts : Evening and weekend

Are you passionate about customer service and have a talent for management? Join Metro as a Service Manager! You will be responsible for overseeing customer service operations, ensuring an exceptional shopping experience, and making sure our customers' needs are always met. Your leadership and problem-solving skills will be a key asset to our team.

We are looking for a dynamic leader with strong communication skills and excellent organizational abilities. If you are motivated by challenges and want to contribute to our store's success, this opportunity is for you. Join Metro and help us provide top-notch customer service!

What We Offer You

• Advantageous retirement plan;
• Competitive salary based on experience;
• Annual bonus;
• Collective health and dental insurance plan;
• Opportunities for advancement within the company;
• A dynamic work environment focused on customer service;
• Weekly pay.

Your Responsibilities as a Service Manager

• Plan and coordinate service activities to achieve sales and profitability goals set by the director, while respecting the applicable collective agreement;
• Ensure the store is ready to receive customers, regarding the quantity of merchandise, product labeling, rotation of perishable goods, and ordering of missing products;
• Organize team work according to operational needs;
• Ensure the team provides the best customer experience;
• Manage purchases, inventories, price lists, and marketing;
• Apply policies and procedures, comply with government hygiene standards, and workplace health and safety norms, ensuring they are uniformly applied by all department employees;
• Provide business loans to meet customer needs;
• Train, supervise, evaluate, and motivate team members;
• Manage loss prevention (waste, theft, inventory loss, breakage);
• Adhere to department budgets;
• Other related tasks.

Experience

• 3 to 5 years in retail;
• 3 years in the food industry.

Skills Required

• Experience in management;
• Customer-oriented;
• Strong communication skills;
• Team spirit.

*The responsibilities and relationships assigned to this role may change if necessary to achieve METRO's objectives.* *METRO has committed to offering an inclusive work environment that reflects the communities we serve. Therefore, the company values, respects, and leverages the diversity of origins, experiences, and perspectives as it allows us to innovate, make better decisions, and better understand our customers. We will consider qualified applications from all backgrounds to build the best team.* *We encourage you to let us know if your current condition requires adjustments to the recruitment process so that we can accommodate you.* *Please note that we will only communicate with candidates whose applications are selected.* *We respectfully ask recruitment agencies not to contact us or send unsolicited applications.*