Food and Beverage Operations Manager

Additional Information

Job Number 26109829

Job Category

Food and Beverage & Culinary

Location 690 Boul Rene Levesque Est, Quebec City, QC, Canada, G1R 5A8 VIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

• Management
• Pay Range:
• $66,000-$82,000 annually
• Bonus Eligible:
• Y

Supervises daily operations of Food & Beverage (F&B) teams and ensures compliance with all F&B policies, standards, and procedures. Manages daily operational activities to ensure quality, standards, and customer expectations are met daily. Manages the operational budget and ensures compliance with standards and legal obligations. Develops specific objectives and plans to prioritize, organize, and complete work.

CANDIDATE PROFILE

Education and Experience

• Option 1
• High school diploma (or equivalent/GED).
• 4 years of experience in the food service, beverage, culinary, or related professional field.
• OR Option 2
• Diploma from an accredited institution in one of the following fields:
• + Food Service Management
• + Hotel and Restaurant Management
• + Hospitality
• + Business Administration
• + Or any related specialty
• 2 years of experience in the food service, beverage, culinary, or related professional field.
• KEY RESPONSIBILITIES

Daily Operations Management

• Participate in food and beverage supply orders, cleaning products, and uniform orders.
• Supervise daily F&B team operations and ensure compliance with policies, standards, and procedures.
• Support and supervise an effective monthly self-inspection program.
• Use all department equipment and report any anomalies or breakdowns.
• Supervise staffing to ensure customer service quality, meet operational needs, and achieve financial objectives.
• Encourage and develop mutual trust, respect, and cooperation within the team.
• Master various positions to ensure coverage when staff are absent.
• Define specific objectives and plans to prioritize, organize, and complete tasks.
• Monitor and maintain employee productivity.
• Ensure all team members and supervisors understand the brand's philosophy.
• Manage the operational budget and ensure compliance with standards and legal obligations.
• Help supervisors understand evolving employee needs and expectations and exceed them.
• Recognize and celebrate decisions that lead to both successes and learning from failures.
• Communicate critical points to teams and follow up to ensure understanding.
• Coordinate cleaning programs in all F&B areas (e.g., general cleanings), identify trends, and recommend improvements.
• Establish and maintain open and collaborative relationships with employees.
• Create and maintain an environment that fosters motivation, autonomy, team spirit, and service passion.
• Apply specific establishment service recovery and follow-up procedures.
• Be available and accessible to all team members.
• Demonstrate perfect knowledge of the brand's service culture.

Providing Exceptional Customer Service

• Provide service that exceeds expectations to ensure customer satisfaction and loyalty.
• Improve service quality by helping staff understand customer needs through guidance, feedback, and individual coaching.
• Set an example by adopting appropriate behaviors.
• Manage daily operations, monitor quality and standards, and meet customer expectations daily.
• Adopt a proactive approach to addressing customer concerns and complaints.
• Set an example in customer relations.
• Be available and accessible to all customers.
• Review customer feedback and satisfaction survey results with employees.
• Respond quickly to customer service requests.

Additional Responsibilities

• Provide information to supervisors and colleagues via phone, written, email, or in person.
• Mentor and guide staff, including defining performance standards and monitoring progress.
• Analyze information and evaluate results to choose the best solutions and resolve issues.
• Perform operational tasks as needed.
• Demonstrate professionalism and courtesy towards team members at all times.
• Understand and analyze budgets, operating statements, and payroll tracking reports.
• Perform any other tasks assigned to meet business needs.

At Marriott International, we are committed to promoting equal employment opportunity, welcoming each person with dignity, and providing equal opportunities to all. We have created an environment where our employees' unique qualities are appreciated and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences of our employees. We strive to prevent discrimination based on protected criteria, including disability, veteran status, and any other aspect covered by applicable law.

Notice to Candidates: Delta Hotels Quebec takes its responsibility under applicable provincial legislation seriously and will accommodate candidates who need adaptation. If you require accommodation in connection with this job posting or your online application, please contact us at 905-366-5227 or by email at CanadaApplicationAccommodation@marriott.com so that a member of our Human Resources team can respond to your request. Please note that this telephone number and email address are only for individuals requiring accommodation to apply for a job.

Delta Hotels establishments offer a travel experience thoughtfully designed to meet the needs of frequent travelers. Our guests always find what they need at Delta Hotels, and we strive to eliminate the unnecessary. At Delta Hotels by Marriott, we always behave warmly and efficiently so that our guests can focus on what matters most. Strongly established in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across the globe. If you enjoy providing useful service and focusing on important details, we invite you to explore the available jobs at Delta Hotels by Marriott. By joining Delta Hotels, you will become part of Marriott International's portfolio of brands.

Join a company that gives you the opportunity to give your best,

Find a sense of purpose in your professional life,

Be part of an exceptional international team, and

Become the best version of yourself.