Clinic Manager (Clinical Coach) Level II

Our Quebec Visique clinic - Cap-Rouge is looking for someone like you, who will leverage your exceptional skills and experience within our team as a clinic manager (clinical coach).

This is a full-time position with a 40-hour workweek. Our clinic is open from Monday to Friday.

In this role, you will play a key part in operational excellence and the creation of a patient-centered environment. You will support and mobilize staff, optimize clinic performance, and improve patient lives in a dynamic, enriching, and collaborative environment! Join a passionate team dedicated to eye care and determined to make a real difference!

What You Will Do

• Lead daily clinic operations to provide a memorable patient experience and ensure alignment with the company's strategy, goals, and values
• Mentor and support team members to develop their skills, performance, and knowledge
• Collaborate with the regional coach to strengthen leadership skills and achieve clinic goals
• Build and inspire motivated and high-performing teams aligned with organizational goals
• Foster a positive and collaborative work environment by providing clear direction and cultivating a common vision
• Motivate and influence team members by taking ownership, creating enthusiasm, and gaining their commitment to achieve clinic goals
• Foster open communication through active listening and promoting a transparent, trust-based culture
• Enhance practice development by improving processes, implementing initiatives, and optimizing patient care and clinic performance
• Support company initiatives, evaluate their effectiveness, and implement best practices to strengthen and evolve the brand
• Provide a memorable customer service experience, ensuring a positive patient experience and creating value for each patient
• Support clinic operations by completing other tasks as needed

What You Bring

• College diploma or equivalent experience
• 2 to 4 years of experience in management or supervision
• Previous experience in customer service and retail, an asset
• Good understanding of operations, processes, and business performance
• Proficiency in technologies and computer tools, including MS Office suite
• Demonstrated ability to inspire, mentor, and support a team while achieving organizational goals and providing an exceptional patient experience
• Collaborative, adaptable, and proactive team spirit, with a growth mindset and the ability to manage changing priorities effectively
• Excellent organizational, time management, and prioritization skills
• Excellent oral and written communication skills
• Ability to manage multiple tasks simultaneously and thrive in a dynamic and fast-paced environment
• Knowledge of optical theory and eyewear products is considered an asset

Your Benefits

• Competitive salary with the possibility of quarterly bonuses (available in eligible clinics)
• A comprehensive package of social benefits, including an attractive optical coverage
• Rapid and continuous growth, offering a stimulating and rewarding environment
• A company culture that fosters collaboration and kindness
• Opportunities for continuous learning and career development to support your career progression

Why You Should Join Us

Visique, a division of FYihealth group, is Canada's most important and technologically advanced provider of optometric care. Our goal is simple: to improve the lives of our patients. If you are enthusiastic about joining a team that prioritizes patients, you belong here! Our patient-centered, optometrist-led approach has driven our rapid growth. At Visique, you will have a significant impact on people's lives while having fun.

Within FYihealth group, our core values are diversity, equity, inclusion, and opportunity. We are proud to be an employer committed to the principle of equal access to employment and are happy to provide accommodations, if needed, at any stage of the application process. If you require an accommodation, please let us know. All information regarding accommodations will remain confidential and will be used to ensure accessibility for candidates and team members.

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