Seasonal Ambassador - Place Laurier

Position

• Seasonal Ambassador
• 0 to 39 hours/week
• Contract Position
• Interview Plan
• Seasonal Ambassador

Seasonal Ambassadors at Lush are experts in product knowledge and brand, while offering exceptional client consultations and product demonstrations. Seasonal Ambassadors build strong relationships with the team and contribute to the overall excellence of the store, both in sales and operations. On the floor, they consistently exceed daily sales targets while creating a fun and inclusive team environment that encourages customers to return.

We encourage you to put yourself in the customer's shoes and think about what could make their day better. Whether it's offering personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every customer.

For our Seasonal Ambassadors, it's not just about selling soap — it's about making a positive impact on the world, one loaf at a time!

Sales and Customer Experience

• Drive Sales:

Use StoreForce dashboard results and seek feedback to exceed sales targets. Take ownership of your results and actively work to increase your contribution to the store's overall sales.

• Customer Experience:

Consistently deliver an exceptional customer experience to every person who walks through our doors. Build relationships with customers and understand their needs by actively listening and asking open-ended questions. Highlight our extraordinary products by demonstrating their unique benefits and features. Look for opportunities to make customers' days better and leave the world more Lush than we found it.

• Brand Development:

Educate customers on our brand values, including our commitment to cruelty-free, freshest cosmetics, ethical shopping, 100% vegan, handmade, and bare packaging. Communicate these values with expertise in-store and within the community by organizing in-store parties and other initiatives that contribute to increasing foot traffic. Share what makes Lush unique and inspire others to join us in making a positive impact on the world!

• Product Passion:

Continuously deepen your product knowledge through ongoing learning and immersion in all things Lush. Stay up-to-date on our products, ingredients, and their unique benefits to confidently make informed recommendations tailored to each customer's needs.

Team Participation

• Development:

Use Lush's resources to develop effective sales techniques and product knowledge to improve your performance, support team growth, and increase sales. Take ownership of your own development, assess your performance, and actively seek feedback, resources, and opportunities to improve and develop your skills, knowledge, and abilities.

• Diversity, Equity, Inclusion, and Belonging (DEI and Belonging):

Foster open communication and actively listen to team members' perspectives on diversity, equity, inclusion, and belonging (DEI and Belonging). Promote a sense of belonging by advocating for teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions.

Operational Excellence

• Time Management and Attendance:

Be punctual, reliable, and present at work. Actively participate in teamwork, take care of your well-being by taking breaks when needed, and stay up-to-date on company news and updates.

• Visual Merchandising and Display:

Maintain a clean, organized, and visually appealing store to enhance the shopping experience for customers and drive sales.

• Stock and Inventory:

Use visual merchandising guidelines to make real-time adjustments to product displays based on sales to improve the customer experience.

• Policies and Procedures:

Ensure compliance with company policies regarding store hours, product integrity, respectful workplace, and health and safety.

Required

• Excellent customer service skills
• Ability to adapt to changing situations and priorities in a dynamic environment
• Knowledge and passion for skin care, natural beauty, and ethical business practices
• Flexible schedule to meet store needs, including evenings, weekends, and holidays

Assets

• Experience in consultation-based customer service models
• Strong problem-solving skills to manage situations that arise in daily operations
• Experience in a teamwork environment
• Experience in the skin care or cosmetics industry
• Experience in intercultural collaboration and diversity, equity, inclusion, and belonging (DEI and Belonging), or social justice training
• Proficiency in Spanish, French, or other languages
• Place Laurier Pay: $16.85 CAD - $16.85 CAD
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*Lush Handmade Cosmetics participates in E-Verify in certain US states including AL, GA, NC, SC, FL, AZ, UT, TN and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.* *Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.

Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.*