Customer Service Representative (Full-time with 35-hour benefits week) CF Fairview Pointe-Claire

*Post Impact:*

Deliver outstanding service to our valued customers, community retailers, and business partners. The successful candidate will need to work during the day, evening, weekends, and holidays. May need to stand for long periods of time.

*Results You Will Achieve:*

• Apply customer service programs daily, including: handling gift card sales, offering free strollers, baby carriages, and wheelchairs, providing information about the mall and community, and promoting activities taking place in the mall.
• Receive and direct all calls and inquiries by phone, radio, or in person, answering questions or directing them to the appropriate station for quick responses, thus maintaining superior customer service.
• Call for security and maintenance staff using a portable radio.
• Work with the KIPSU text messaging service program, responding to customer requests according to program guidelines.
• Produce a variety of weekly reports from relevant information to provide an up-to-date report to the customer service supervisor.
• Build and strengthen relationships with the community and mall retailers to stay informed about activities and programs in the community and mall, as well as fashion trends in the mall.
• Maintain continuous interactions with mall customers and act as an intermediary between administrative services and customers, security, maintenance, marketing, and other mall services.
• Manage gift card sales at the ServiCentre, which includes overseeing related files by studying information in the system such as the daily sales journal, daily sales reconciliation reports, and stock levels to increase revenue and obtain properly recorded transactions for accounting and forecasting purposes.
• Maintain the ServiCentre customer database to keep customer information up-to-date.
• Keep a journal to record up-to-date information on special events, promotions, changes, and what affects visitors.
• Regularly and proactively communicate relevant information to customers to enhance the mall and attract customers.
• Assist the marketing service as needed to carry out its marketing programs.
• Ability to stand and walk for long periods in the mall while interacting with customers.
• *Your Strengths:*
• Enthusiasm and excellent customer service skills.
• Good organizational skills and attention to detail.
• Professional and polite attitude.
• Sense of responsibility, punctuality, and great ability to interact with the public.
• Ability to work under pressure with minimal supervision and meet deadlines.
• *What You Need to Succeed:*
• Previous experience in the hospitality industry, an asset.
• Ability to proactively meet customers and tenants, assess their expectations, and meet them.
• Exceptional organizational skills and ability to handle multiple tasks.
• Excellent written and verbal communication skills.
• *Why Join Us:*

At Cadillac Fairview, we have been transforming communities for over 50 years. We are much more than our properties. We build leaders at all levels of the company. We offer you the opportunity to take on interesting professional challenges, be part of an exceptional culture, collaborate with the best in our industry, and be supported in your growth and development. We reward behaviors focused on values and superior results by offering an unparalleled compensation and benefits package that includes a retirement plan. Imagine a place where you can make a difference!

At CF, our behaviors, daily interactions, and significant business decisions are guided by CF values. Of course, achieving results matters to us. However, it is equally important to achieve them by adopting behaviors that align with CF values.

We are looking for talented individuals who believe in CF values:

• Aim higher – we strive to exceed expectations.
• Recognize our expertise – we value each other.
• Collaborate effectively – we bring the right people together to achieve desired results.
• Lead every interaction with empathy – we objectively consider the needs of others.
• Prioritize change – we embrace change, adapt to it, and learn from it.

At CF, you will join a diverse and award-winning team where your talent and commitment to excellence will be encouraged, appreciated, and respected.

CF is committed to equal opportunity principles and has pledged to create a diverse and inclusive workplace. If you require accommodations during the recruitment, assessment, or selection process, please notify your CF resource person or email cfcareers@cadillacfairview.com.