Customer Service Specialist

Customer Service Specialist - FARO CREAFORM - Lévis

Do you enjoy building lasting relationships with clients, guiding them in their choices, and ensuring they feel supported at every step? In this role of Customer Service Specialist, you will be at the heart of the post-sale experience at FARO CREAFORM.

You will act as a trusted partner to our clients, helping them understand the value of our service offerings while strengthening their loyalty and long-term relationships. If you have a strong sales orientation, excellent communication skills, and enjoy working in a constantly evolving environment, this position offers you a great opportunity for growth and impact.

What We Offer You

• Competitive vacation policies
• Group insurance (from day one!)
• REER (from day one!)
• PAE
• Telemedicine
• Hybrid work and flexible hours
• Recognition of your ideas, team spirit, and collaboration
• A welcoming environment that encourages personal and professional growth
• Your main responsibilities in this role of Customer Service Specialist in Lévis:
• Establish and maintain strong relationships with existing clients by tracking sales opportunities and recommending the most relevant solutions from our portfolio of services and products, including renewals or reactivation of maintenance plans
• Participate in regular account reviews, ensuring all relevant client information is shared to support informed and strategic decision-making
• Prepare accurate sales forecasts and maintain rigorous tracking of direct sales activities
• Support the management of major accounts, including the preparation of customized proposals
• Manage daily sales operations: creation of proposals, tracking of opportunities, entry and confirmation of orders, creation of client files, and credit checks in the CRM
• Provide a consistent and high-quality customer experience, fostering satisfaction, loyalty, and retention

What will help you succeed at FARO CREAFORM in this role of Customer Service Specialist in Lévis:

• Bilingual English/French for internal and external communication with clients
• College diploma in administration or a related field (asset)
• Minimum of two (2) years of experience in sales or customer service
• Proficiency with CRM and business tools, or the ability to learn them quickly (Salesforce, Microsoft Office, or similar platforms)
• Communication skills combined with a strong customer and sales orientation
• Ease of working with administrative tasks, numbers, and structured processes
• Ability and willingness to use artificial intelligence (AI) tools to improve productivity, decision-making, work quality, and cost reduction. The selected candidate must be able to identify relevant AI use cases and critically evaluate the results generated by these tools

FARO CREAFORM, a company of the Ametek group, is committed to contributing to a safer, more sustainable, and more productive world. We use cutting-edge technological solutions to address our clients' most complex challenges.

Ametek is committed to contributing to a safer, more sustainable, and more productive world. We use cutting-edge technological solutions to address our clients' most complex challenges. We employ 21,000 colleagues in 35 countries, guided by our core values: ethics and integrity, respect for the individual, diversity and inclusion, teamwork, and social responsibility. AMETEK (NYSE: AME) Common Stock is a component of the S&P 500 Index. Visit www.ametek.com for more information.