IT Technician

We are looking for a motivated IT technician with a customer service orientation to provide user support and manage the IT infrastructure. The ideal candidate has previous technical support experience and demonstrates the ability to intervene effectively in person, remotely, or by phone.

Main Responsibilities

• Provide technical support to users by phone, video call (TEAMS), or in person, ensuring clear, fast, and tailored assistance.
• Manage requests and incidents
• Handle requests received through the Service Center (phone, self-service portal, or on-site) and ensure complete processing.
• Evaluate and diagnose requests and incidents
• Document the interventions carried out
• Ensure the quality of the actions taken
• Escalate complex cases to level 2 if necessary
• Perform tasks related to equipment management: Deployment and obsolescence of equipment; Relocations involving the movement of equipment; Tracking and updating inventories.