Examination Coordinator

Job Number: 50000942 / P4776

Department: Examination Management

Level: GR09

Campus: Sir-George-Williams (downtown)

Salary: $35.07 - $42.18 per hour ... HR:** SESUC

Application Deadline: July 31, 2026 *We strongly encourage candidates to submit a cover letter expressing their interest and explaining how their profile matches the position.*

Recognized as one of Montreal's top employers, Concordia University is the place to be if you're looking to grow, contribute, and innovate in a dynamic and multicultural environment.

Be part of a community tackling society's big challenges, supporting your personal and professional growth, and making a real impact on building a more sustainable world.

As a member of our community, you will have access to comprehensive benefits, a defined pension plan, and numerous wellness facilities on-site, such as a state-of-the-art gym and a health clinic, as well as a variety of educational and cultural opportunities.

JOB NATURE

Under the authority of the Head of Registration, Examinations, and Class Scheduling, coordinate all University activities related to examinations and manage them effectively and efficiently; provide backup support to the Examination Office for class scheduling.

MAIN RESPONSIBILITIES

• Provide support to students, departments, and faculty members; promptly and accurately respond to examination-related requests.
• Coordinate temporary examination offices autonomously during examination periods; manage unexpected situations and make necessary adjustments to scheduled examinations in case of unforeseen circumstances.
• Supervise examination proctors and assistants; provide support to students, teachers, and other staff; resolve any examination-related conflicts.
• Manage and de-escalate urgent or sensitive situations autonomously; in this capacity, be the first person to arrive on-site in case of a medical emergency or other incident during an examination; assess whether to call Security and Prevention Services or an ambulance; provide assistance to students in extreme stress situations.
• Assist in the preparation and publication of examination schedules.
• Verify the accuracy of final exams submitted by instructors and ensure coordination with faculties and departments to make necessary corrections to exams; ensure coordination with Dprint and the Distribution Service, and ensure the secure printing of examination copies; perform quality control of exams printed by Dprint.
• Interview and hire part-time proctors and occasional support staff; provide training and supervision to ensure compliance with academic regulations.
• Review and approve student requests for DEF (examination deferral) or MED (medical examination deferral) mentions, as well as their requests for examination retakes or replacements; schedule and administer these exams; follow standardized policies and procedures to evaluate student requests while exercising judgment based on their academic records and mitigating circumstances.
• Process and approve student requests (inter-university examination administration) for students wishing to take exams outside the University and vice versa, requests from external students wishing to take exams at Concordia; ensure the integrity of exams held at external institutions.
• During peak periods, provide support to the unit responsible for class scheduling; among other tasks, assist in the temporary booking of rooms and other planning tasks.
• Safely maintain the service's confidential files and handle the archiving of administrative documents in accordance with the University's retention policy.
• Perform other tasks to support the unit's operations.

QUALIFICATIONS

• Two-year college diploma (pre-university studies) and two to four years of relevant work experience.
• Good knowledge (Level 4) of spoken and written English for writing correspondence and communicating effectively with student staff, faculty, and staff; basic knowledge (Level 3) of spoken French. Proficiency in French writing is an asset.
• Good knowledge (intermediate level) of Word and Excel.
• Attention to detail.
• Ability to work effectively under pressure, both in stressful situations and during peak periods.
• Excellent interpersonal and communication skills; sensitivity in dealing with student staff and faculty.
• Excellent organizational skills; ability to perform multiple tasks simultaneously to effectively organize work and establish priorities in accordance with tight deadlines, in an environment characterized by a high number of requests.
• Ability to work as part of a team and autonomously in a customer service-oriented environment.
• Availability to work outside normal business hours during examination periods.
• Knowledge of the educational management system is an asset.
• Knowledge of the University's academic regulations is an asset.
• Affability – ability to be tactful and patient in interactions and self-control – ability to remain calm and soothe in difficult situations are desirable qualities.
• Knowledge of other languages is an asset.

Due to the volume of applications, only shortlisted candidates will be contacted by our recruitment team.

Concordia University is an English-language institution where English is the primary language of instruction and research. Since this position supports the university's academic and administrative functions, proficiency in English and French, as indicated, is required.

IMPORTANT: If your application is selected, your language and computer skills will be evaluated.

Territorial Recognition

Concordia University is located on unceded Indigenous territory. The Kanien’kehá:ka nation is the guardian of the land and waters on which we are currently located. The original name of this territory is Tiohtià:ke (or Montreal). It has historically been a gathering place for many First Nations. Today, the city is home to a diverse population of Indigenous and other origins. We respect the ongoing connections with the past, present, and future in our relationships with Indigenous peoples and other members of the Montreal community.

Employment Equity

Concordia University values diversity within its workforce and is committed to promoting equal access to employment. The University encourages all qualified individuals to apply, including women, visible minorities, Indigenous peoples, sexual orientation and gender identity minorities, people with disabilities, and anyone else who can contribute to the diversity of our community. As such, it invites candidates from designated groups to identify themselves as such. As part of your application, you will be asked to complete a diversity survey. This information is voluntary, and any information collected for this purpose is confidential and cannot be accessed by search committee members or human resources staff. The results will be aggregated and used to help Concordia achieve its goal of having all members of its community represented and welcomed, but also feeling included in university life and supported in their efforts to participate in all aspects of it.