Station Manager

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents,

Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain

Core Duties

• Safety \& Compliance
• Ensure compliance with Health \& Safety protocols and maintain a hazard-free work environment.
• Enforce safe working methods and behaviors within the team.
• Conduct safety audits and operations checks.
• Ensure all operations comply with local, state, and federal regulations, as well as company policies.
• Make sure everyone meets safety standards and respond quickly to requests for changes and unforeseen events.
• Respond to emergencies as required.
• Operations Management
• Supervise day-to-day operations and provide feedback and ways to improve in OPS.
• Implement operational policies and procedures to improve efficiency.
• Monitor and manage the station's budget to ensure financial efficiency and cost-effectiveness.
• Monitor and manage the station's controllable margin by tracking and analyzing controllable costs and revenues (e.g., staff scheduling, sort cost).
• Plan and oversee onboarding activities for new employees to ensure a smooth transition.
• Monitor and maintain station facilities and equipment to ensure they are in good working condition.
• Ensure warehouse cleanliness and organization.
• Staff Management \& Development
• Conduct regular reviews with Independent Delivery Contractors (IDCs) to assess performance (QAR), address concerns, and discuss improvements.
• Provide training and development opportunities for staff to enhance their skills and ensure they are up-to-date with company policies and procedures.
• Mentor and support the team.
• Manage and coordinate station staff and schedules to ensure adequate coverage.
• Conduct regular station audits and performance evaluations for staff and provide feedback to help them improve and grow in their roles.
• Customer \& Stakeholder Relations
• Address customer inquiries and complaints promptly and professionally to maintain high levels of customer satisfaction.
• Work closely with other departments to ensure smooth operations and address any issues that arise.
• Communicate regularly with upper management to provide updates and discuss improvements and cascade any changes down the chain.
• Inventory \& Asset Management
• Oversee inventory levels and ensure that all materials and supplies are adequately stocked and accounted for.
• Implement and oversee loss prevention strategies to safeguard company assets, packages, and other goods.
• Conduct regular audits, monitor for theft or fraud, and ensure all undelivered parcels are returned to the station at the end of the day.
• In case of suspected theft, initiate investigations and coordinate with the Loss Prevention department and IDC relationship manager.
• Reporting \& Data Management
• Maintain accurate logs (delivery, incident, inventory) and daily reports.
• Prepare and monitor performance reports (on-time deliveries, exceptions, etc.).
• Perform data entry as needed to maintain accurate records
• Evaluate and assess employee performance,  workplace conduct and compliance as required, including discipline where appropriate.
• Cleaning, general housekeeping.
• Other duties as assigned.

Why Join Intelcom | Dragonfly?

• Short- and medium-term growth opportunities
• Comprehensive group insurance
• Group RRSP program
• Employee Assistance Program…

This position has been opened to address a genuine organizational need within the company.

At

Intelcom | Dragonfly , we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

The process is simple : If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.

See you soon!

*Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.*