Sales Floor Team Lead

Some of the tasks

As a retail operations supervisor, you will play a crucial role in driving sales and operational excellence. You will lead by example, offering inspiring customer service that exceeds our clients' expectations. You prioritize continuous improvement to ensure high performance and adherence to merchandising and brand standards.

More specifically, you will:

• Customer Interaction: Set the example and teach our sales model behaviors, interact with customers, and motivate associates to do the same. Ensure a harmonious customer experience using all available tools and techniques.
• Operational Excellence: Supervise all aspects of inventory and merchandising standards in partnership with the leadership team, including ensuring the sales floor is ready for customers daily, visual merchandising, promotion preparations, and displays. Supervise back-office task organization and management, and provide regular reports on stock levels and sales trends related to operational excellence.
• Training and Development: Support associate training, development, and coaching. Play a supportive role in performance and training conversations for a high-performance and sales-focused culture.
• Communication: Facilitate clear and timely communication for associates, lead meetings, and ensure efficient store operations by quickly resolving any issues.
• Health and Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.
• Administrative Tasks: Manage leadership office tasks, including cashier office weekly report administration. Ensure precise and consistent cashier office management.

Some prerequisites

• 3+ years of previous customer service experience in retail.
• 1 to 2 years of previous supervisory experience with direct responsibility for achieving sales and service objectives.
• Ability to work in a fast-paced environment and strong prioritization, organization, and multitasking skills.
• Strong visual merchandising skills.

Some of your benefits

• Associate discounts
• Medical and dental benefits
• REER/RPDB
• Performance bonuses
• Learning and development programs
• And more...
• #WorkLearnGrow2

About Us

We value transparency in our hiring processes. Artificial intelligence may be used at certain stages to pre-screen, evaluate, or select candidates. However, a human evaluator makes all final decisions. This posting concerns an existing vacant position.

About the Team

At Staples Canada/Office Depot, we are dynamic and inspiring partners for our clients and the communities in which we live. As The Work and Learn Company, we inspire people to work smarter, learn more, and grow every day. We are looking for curious, welcoming, passionate people who love finding solutions. If that describes you, we can work, learn, and grow together.

We create an inclusive and diverse team

Staples Canada/Office Depot is committed to fostering an inclusive and diverse work environment. We appreciate, value, and benefit from perspectives and contributions that come from contexts varying in race, gender, sexual orientation, gender identity and expression, lifestyle, age, educational background, national origin, religion, or physical ability. If you have a disability or special need requiring accommodation, please let us know.