Banking Services Advisor - FR

Please note that selected candidates must offer and maintain mobility between the branch locations indicated in the "Job available in other locations" section of this job posting.

As part of RBC's commitment to providing exceptional customer service and achieving its business objectives, the ability and willingness to travel or work from any RBC location mentioned in this section are employment conditions.

What is the job opportunity about?

This unique position calls upon your client-focused sales expertise and innate problem-solving skills to optimize every customer interaction. Specifically, you assist clients in meeting their needs for everyday banking services, credit, and investments. As an RBC ambassador, you create value at the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals. Whether you show a client how to use digital banking services, integrate a new client, or recommend a complex investment opportunity to a specialist, you will contribute to delivering a positive and memorable customer experience that fosters customer satisfaction and loyalty.

What will your tasks be?

• Take the initiative to interact with clients across all areas of the branch and community to discover their banking needs, offer assistance and advice, and identify sales and referral opportunities
• Educate clients, including through demonstrations, and leverage technology to deliver a memorable customer experience, drive sales, and foster customer loyalty
• Respond to customer requests by enabling them to perform a full range of financial transactions
• Practice active listening and initiate conversations with clients to better understand their needs
• Take ownership of resolving and preventing issues related to clients' banking services
• Maintain and strengthen relationships with partners to maximize business opportunities and referrals
• What do you need to succeed?

Requirements

• Mutual Funds Sales License or willingness to obtain one (i.e., Investment Funds Course in Canada or Canadian Securities Course)
• Concern for putting the client first, and success in a sales-focused environment with practice and goal orientation
• Problem-solving and interpersonal skills, and the ability to establish strong relationships and build connections proactively with clients
• Flexibility, eagerness to learn, keen sense of ethics, and drive to succeed
• Knowledge of a wide range of digital devices (i.e., smartphones, tablets, laptops, etc.)
• Bilingualism (English and French) required, as you will serve a Francophone and Anglophone clientele.

Assets

• Strong background in establishing and maintaining customer relationships in the finance or service sector
• What are the benefits for you?

We thrive on the challenge of being our best progressive thinking to continue to grow, and working together to provide trusted advice to help our clients prosper and communities prosper.

• A comprehensive total rewards program including bonuses and flexible benefits, competitive compensation.
• A world-class financial services training program
• Excellent career development and access to a variety of employment opportunities within the organization and geographic areas
• Leaders who support your development through coaching and opportunity management
• Working within a dynamic, collaborative, progressive, and high-performing team
• Professional Skills

Data Analysis, Communication, Intellectual Curiosity, Customer Discovery, Digital Literacy, Customer Orientation, Critical Thinking, Advice-Based Solutions

Additional Job Details

Address : 1100 RUE DU LUX, UNIT 210:BROSSARD

City : Brossard

Country : Number of hours per week: 37.5

Employment type: Full-time

Industry: Banking services for individuals and businesses

Function type: Regular

Salary scale type: Salaried

Posting date: 2025-10-23

Application deadline: 2026-12-31

Note: *Applications will be accepted until 23:59 on the day before the above application deadline*

Our Job Opportunities

At RBC, we are guided by our common values – Client First, Integrity, Collaboration, Respect, Excellence – and the principle Together at RBC, the key to success. We believe that an inclusive work environment offering diverse perspectives is essential to our continued growth as one of the world's largest and most profitable financial institutions. Our work environment that fosters excellence, collaboration, innovation, and professional growth contributes to realizing our purpose and generating value for our clients and communities. To this end, we implement policies and programs to promote a respectful and inclusive work environment that offers opportunities for all.

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