Customer Service Receptionist - Sainte-Foy, Quebec • Sainte-Foy

As a customer service receptionist / office agent, you will put your kindness, professionalism, and sense of service at the service of the patients of the hearing health professionals affiliated with Lobe clinics. As the first voice heard and the first point of contact, you will contribute to turning every interaction into a reassuring, human, and exceptional experience, thus fully embodying the customer promise "One call. We take care of you."

Choose a dream workplace to practice your profession A domain with a concrete human impact on a daily basis

• Contribute concretely to improving the quality of life of the hearing-impaired and their families.
• Develop lasting relationships with a loyal and grateful clientele.
• A workplace where the human is at the heart of priorities
• Provide essential support to professionals passionate about hearing health.
• Evolve in a modern, professional, and welcoming environment, focused on mutual aid and collaboration.
• Enjoy a warm, convivial, and team-building work atmosphere, as well as a Lobe social climate fostering true team cohesion.
• A stable environment for a good work-life balance
• Enjoy a stable and predictable work schedule, Monday to Friday.
• Hold a permanent position and be affiliated with a solidly established network.
• Professional development opportunities
• Benefit from a complete onboarding and training program.
• Enjoy continuous support from accessible and career-conscious managers.
• Your contribution
• Welcome patients with courtesy and professionalism, offering attentive and personalized service.
• Answer calls and information requests.
• Know the role of each hearing health professional affiliated with Lobe clinics (ENT doctors, audiologists, audiologists, specialized educators) to contribute to good coordination and the quality of services offered.
• Schedule and manage appointments for various hearing health professionals.
• Ensure administrative updates and rigorous patient file tracking.
• Perform billing for patient care and certain services offered.
• Contribute to maintaining a welcoming, professional, and secure environment within the clinic, focused on customer service.
• Contribute to the management and ordering of supplies and stationery.
• Your profile
• You hold a DEP in secretarial work or a DEC in office technology or an AEC in secretarial work.
• You have at least 3 years of experience in customer service in the health field.
• You communicate with ease and efficiency in French, both orally and in writing.
• You are proficient in Microsoft Office suite software.
• You enjoy helping people and providing exceptional customer service, demonstrating listening, empathy, and discretion.
• You are a resourceful, organized, and rigorous person, capable of managing multiple priorities.
• You stand out for your reliability, professionalism, and excellent interpersonal skills.
• You appreciate teamwork and collaboration.
• Values that bring us together
• Our daily actions are guided by the seven values forming the acronym LISTEN

: Engagement, Creativity, Optimism, Uniqueness, Tenacity, Mutual Aid, Rigor.

This career interests you? Listen to your inner voice and come discover your future workplace!

Write to us at agencerecrutement@lobe.ca for more information.

*Recruitment service offered to professionals affiliated with Lobe clinics.*