IT Technician Level 2

Healthcare Real Estate

• TI
• Lévis
• Full-time permanent position
• Hybrid
• Who are we?

The Medway Group is a leading Quebec-based real estate company specializing in medical, residential, and commercial properties, as well as an administrative partner for family medicine groups (GMF) within the public health network.

We develop and operate mixed-use buildings combining first-line healthcare facilities, rental condos, and commercial spaces. Our complexes are modern, functional, and deeply rooted in their communities.

Our vision: To build the largest healthcare-focused real estate portfolio in Canada.

Role and Purpose

• We are currently seeking an IT Technician Level II

to join our team. Reporting to the Director of TI, the incumbent will provide user support and maintain and evolve the organization's technological environment. We are looking for an autonomous, resourceful, and versatile individual who can take ownership of a problem, analyze it, and lead it to resolution.

Your Daily Routine With Us

• Handle Level 1 and 2 IT requests and incidents;
• Administer Microsoft 365, Entra ID, Exchange Online, SharePoint, and various cloud services;
• Manage and maintain Windows and Mac workstations, servers, and IT equipment using NinjaOne RMM;
• Ensure mobile device management (iOS and Android) using an MDM solution;
• Diagnose network issues: DNS, DHCP, VLAN, Wi-Fi, VPN, and firewall;
• Participate in UniFi environment administration;
• Monitor backups, cybersecurity, and monitoring tools;
• Manage accounts, access, and equipment for employee arrivals and departures;
• Participate in IT projects, migrations, and new solution deployments;
• Document interventions and propose improvements to the IT environment.

Desired Profile

• Minimum of 3 to 5 years of relevant experience;
• DEC or AEC in IT;
• Strong proficiency in Microsoft 365, Entra ID, and Windows and MacOS environments;
• Experience with mobile device management (MDM) for iOS and Android devices;
• Strong knowledge of networking and cloud environments;
• Experience with an RMM tool, ideally NinjaOne;
• Knowledge of UniFi, Azure, PowerShell, or virtualization: an asset;
• Experience in the medical and/or real estate field: an important asset;
• Excellent analytical skills and ability to solve problems autonomously;
• Sense of priorities, initiative, diligence, and resourcefulness.

Compensation and Benefits

• Competitive salary
• Annual corporate bonus tied to organizational performance
• Paid parking

Schedule and Flexibility

• Full-time permanent position (37.5 hours/week)
• Occasional remote work and compressed schedule (shortened Friday), according to current practices

Social Benefits

• Comprehensive group insurance
• 13 paid holidays
• Generous vacation allocation and 5 flexible days per year

Culture and Work Environment

• Dynamic, human, and growing environment
• Recognition practices
• Social involvement and corporate activities
• Free snacks and coffee on tap
• On-site gym

Would you like to put your expertise to work on a mission that matters? We would be delighted to exchange with you.