Sales Representative

Under the supervision of the Internal Sales Director, the incumbent collaborates closely with the account manager to develop and implement a customer development plan. This role combines business development, sales growth stimulation, and a strong customer service component, ranging from technical advice to the complete sales cycle.

Responsibilities

• Develop and maintain relationships with clients in your territory to stimulate sales growth;
• Establish and maintain relationships with distributors and manufacturers in your sector to offer optimal solutions to your clientele;
• Advise customers on product selection and respond to their requests by phone, email, or videoconference;
• Promote solutions resold and supported by IT2GO to the clientele;
• Prepare and submit proposals to clients, then provide the necessary follow-up;
• Record opportunities with IT2GO's partner manufacturers;
• Conduct product, price, delivery time, additional discount, etc., research with suppliers and manufacturers;
• Handle complaints, propose solutions, and refer to management as needed;
• Monitor customer satisfaction after delivery;
• Share customer information with the account manager and act as a reference for them.

Benefits

• Salary to be discussed, based on experience.
• Year-end bonuses based on objectives.
• Social benefits including sick leave, collective REER, and health expense account.
• Collaborative and professional work environment with opportunities for advancement to an external sales representative position.

Requirements

• Minimum of 3 years of experience in a similar sales or customer service role within the information technology sector.
• Excellent knowledge of IT solutions available on the market (hardware and software).
• Bilingualism (French and English): Effective communication in French and English, both orally and in writing. Advanced English is required to communicate with our anglophone distributors and manufacturers;
• Proficiency in Microsoft Office suite, including intermediate Excel skills.
• Knowledge of QuickBooks (asset).

Assets

• Strong customer service sense;
• Excellent organizational and priority management skills;
• Solid communication skills;
• Ability to work under pressure and on multiple projects simultaneously;
• Developed interpersonal and persuasion skills;
• Ability to adapt to a constantly evolving environment;
• Proven problem-solving skills.

Conditions / Context

• The position is offered in a hybrid mode in Quebec City or Montreal.
• The work schedule is 37.5 hours per week, Monday to Friday, from 8:30 AM to 5:00 PM.