USER EXPERIENCE CONSULTANT - UX

Reference 2138/QC/1208

Start Date

As soon as possible

Location

Quebec (hybrid)

Duration

Permanent

Description

We are looking for a User Experience Consultant - UX to join our team at the Quebec office.

This position is hybrid.

Tasks

• Collaborate closely with product and service experts, lead the reflection and discovery phases of the user experience for digital applications aimed at customers.
• Act as a client representative (users and project team needs) during the creation of mockups, lead collaborative discussions on design, and recommend an optimal user experience.
• Conduct discussions with users to obtain their approval for the proposed design strategy and provide feedback to the project team to translate the ideal vision into a functional user experience.
• Contribute to the creation of visuals and content writing.
• Understand the reality of the customer (usage processes) through workshops and consultations.
• Participate in the writing of the product notebook with business analysts.
• Orient content to meet the needs and expectations of external customers and the organization.
• Work collaboratively with colleagues (internal content writer specialist) to validate all content.
• The User Experience Consultant (UX) will also be responsible for ensuring standardization between different visual aspects, system content, and user needs, in collaboration with the internal ergonomist.
• Document management (catalog and harmonize all important documents).
• Participate in quality assurance work (acceptance tests) to ensure that the programming meets the initial requirements (visuals and content).
• Formulate recommendations regarding web writing expertise to various stakeholders involved in the production of transactional content.
• Participate in the identification of editorial needs and find the best ergonomic strategy to meet the needs and expectations of customers and internal users.
• Ensure the consistency of the process and work methods related to content production, for each project implementation team.
• Provide feedback to stakeholders involved in the overall production of content.

Requirements

• Hold a university degree (bachelor's degree) in interaction design, graphic design, human sciences (particularly cognitive sciences, psychology, or sociology), information technologies (computer science, software engineering, or computer engineering), or communication.
• Have five (5) years of experience in information system design, including three (3) years in portal and web application design.
• Have three (3) years of experience in user experience (definition of information architecture, navigation menu, interface design, and user research).
• Have completed three (3) mandates of 150 days each as a UX consultant for large-scale web projects (over 1,000 days) with a user-centered approach.
• Have completed one (1) mandate of 150 days within a large-scale project (over 1,000 days) involving customer consultations (usability tests, focus groups, etc.).
• Have completed two (2) mandates of 300 days each within two large-scale projects (over 1,000 days) where interfaces were designed for tablet and smartphone support.
• Have completed one (1) mandate of 150 days within a large-scale project (over 1,000 days) where designed interfaces comply with web accessibility standards (norms).
• Apply for this opportunity
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