Sales Associates

At Steve Madden, our brand's energy starts with our employees.

We are bold, motivated, and always on the move—and we're looking for someone who shares that energy! If you're enthusiastic, organized, and eager to work in the fashion industry, this could be perfect for you.

We are looking for Sales Associates to join our teams, who bring energy to the floor, deliver an unforgettable customer experience, and aren't afraid to hit sales goals while staying true to their unique style.

Your daily work (Main responsibilities) *Be the ultimate brand ambassador by welcoming each customer with confidence, style, and energy. Deliver an exceptional shopping experience through personalized service, strong product knowledge, and a passion for helping customers find the perfect look.*

Know the trends. Love the product. Live the moment.

• Stay up-to-date on new arrivals, promotions, campaigns, and must-have styles to confidently inspire customers and help them discover their next obsession.

Bring energy and make the sale.

• Build genuine connections with customers, act as a trusted style guide, and drive results through exceptional service and a passion for fashion.

Keep the store ready for the podium.

• Support floor setup, new merchandise displays, racks, and daily restocking to ensure every corner of the store reflects the Steve Madden brand.

Be part of the backstage magic.

• Handle deliveries, restock inventory, organize stock, and ensure our most popular styles are always available and easy to find.

Help protect what matters.

• Follow company policies, pricing standards, operational procedures, and loss prevention practices to maintain a safe and successful store environment.

Make payment as memorable as the shopping experience.

• Process transactions accurately, handle money responsibly, and send customers away with a smile and a great final impression.

Get to work, lend a hand, and make it happen.

• Whether it's supporting teammates, taking on a special project, or helping during a rush, you're always ready to do what it takes to keep the store thriving.

Be a brand ambassador.

• Present yourself with confidence, positivity, and personal style while bringing the Steve Madden attitude to every customer interaction.

Physical Requirements

• Capable of lifting, moving, and unpacking merchandise weighing up to 50 lb.
• Capable of staying active and standing for long periods (approximately 6 to 8 hours per shift).
• Capable of safely using ladders up to 10 feet in height to ensure the sales floor is always in top condition.

Education, experience, and skills required

• Experience in retail sales within an avant-garde fashion brand.
• Completed training in fashion and/or retail store management (an asset).
• Strong interpersonal and communication skills in both French and English.

*(Jobs in Quebec - Proficiency in both French and English is required for this position to effectively serve our local and international clientele and communicate with headquarters).*