Fairmont Or Supervisor – Full Time (H/F/D)

Company Description

Joining Château Frontenac means becoming an ambassador for a prestigious location where your personality will make a difference. It means belonging to a family that celebrates both collective and individual successes.

Fairmont Hotels joined the Accor family in 2016, a global leader in hospitality with a diverse portfolio of iconic brands.

What the establishment offers you

• Travel benefits and discounted rates across Accor's worldwide hotels (over 5,700 hotels)!
• Competitive insurance plan, mostly paid by the employer.
• Retirement plan, available after 3 months. *
• Employee Assistance Program (EAP) offered free of charge, including:
• + Mental health support
• + Legal and financial advice
• + Health and nutrition services
• + Professional support for work and career
• + Assistance for life transitions
• Dry cleaning offered.
• Free parking at the hotel (taxable benefit).
• Free meals at the café (taxable benefit).
• Opportunity to access the hotel's gym facilities for free
• The opportunity to develop your talents and flourish within your establishment and around the world
• The possibility to engage actively in various committees and contribute to the community through philanthropic initiatives.
• Join a rich company culture:

+ Strong values that guide our actions and foster a collaborative and respectful work environment.

+ Regular employee recognition through monthly and annual events.

+ Strong commitment to equity, diversity, and inclusion, with dedicated committees.

+ Social and environmental initiatives to make a positive difference in our communities.

• Provide a professional, warm, and consistent service while directing and supervising Fairmont Or staff, ensuring compliance with established rules and procedures.
• Monitor the upkeep of the establishment and review reservations to ensure customer satisfaction by meeting their needs.
• Offer concierge services with in-depth knowledge of the destination and local attractions to enhance the customer experience during their stay.
• Develop sales programs to increase revenue, and quickly address customer issues by recording them and alerting the relevant departments.
• Train Fairmont Or staff, maintain strong relationships with customers to ensure their loyalty, and provide accurate information about local tourist sites.

Qualifications

• Minimum of 2 years of experience as a concierge or front desk agent in a 4-star hotel, with prior supervisory experience.
• Excellent communication skills in French and English, essential for effectively interacting with a predominantly anglophone clientele.
• Proficiency in a PMS (Property Management System) and Microsoft Windows applications, as well as excellent English and French skills, with a third language being an asset.
• A hospitality management degree and membership in Les Clefs D’Or are assets.
• Excellent interpersonal skills, problem-solving abilities, the ability to work under pressure, and maintain a professional appearance.
• Strong ability to focus on customer needs while remaining calm and courteous, as well as the ability to work effectively in a team.
• Additional Information
• Our Diversity & Inclusion Commitment:

We are an inclusive company and our ambition is to attract, recruit, and promote the diversity of talents.

Join us today for a rewarding career at Fairmont Le Château Frontenac, where every day brings new opportunities and where your well-being is at the heart of our priorities.

https://fairmont-carrieres.com/fairmont-chateau-frontenac/