Associate, Customer Experience - St.Jacques Branch (22.5h/week)

Job number: 272641

Join a winning, engaged, and results-driven team that thrives in an inclusive and high-performance culture.

What you will do

As an Associate, Customer Experience, you will not only be the face of our branches but also a reflection of their personality and humanity. At Scotiabank, we put our customers first, and achieving their financial goals is our priority.

Associates, Customer Experience, are first and foremost at the service of people, and they build a genuine relationship with them. As an essential member of the Canadian Branch Network, your main objective will be to provide exceptional service to customers throughout their journey with us. To do this:

• you will adopt a proactive approach and listening to identify and understand their needs;
• you will handle routine banking transactions;
• you will cultivate fruitful and lasting relationships;
• you will contribute to branch goals by finding and pursuing simple sales opportunities;
• you will leverage your technological expertise to introduce Scotiabank's mobile banking services to customers and help them manage their banking affairs.
• Does this role suit you? For this position, you will need to:
• build strong relationships with customers and provide excellent service;
• identify customers' needs and address them;
• explain complex concepts in simple terms;
• be successful in a productivity-driven environment while valuing teamwork;
• be eager to learn and determined to succeed.

Do you have the skills to succeed in this role? - We would be happy to work with you if:

• you have proven customer service skills, gained through work or volunteering;
• you are willing to provide professional, friendly, and efficient service;
• you are open to working flexible hours;
• you are comfortable in simple sales situations;
• you have strong technical skills and are able to promote our digital and self-service banking services to customers.

What we offer

• The opportunity to join a forward-thinking organization where you will collaborate with a team of pioneers.
• A rewarding career path and various professional development opportunities.
• Internal training to help you develop your knowledge and skills.
• A competitive compensation program and excellent benefits.

In addition to French, the successful candidate must also have sufficient English proficiency, as the role involves regular interaction and collaboration with groups and individuals based in Toronto, as well as constant interaction with other individuals, including customers, who speak English, both locally and elsewhere.

Location(s): Canada : Quebec : Montreal

Scotiabank is one of Canada's leading banking institutions and providers of financial services in the Americas. We are here for everyone's future. We help our customers, their families, and their communities succeed by providing advice and a wide range of products and services, including personal, business, and corporate banking, private banking, investment, and wealth management services, as well as capital markets services.

We value the unique skills and experiences that each individual brings to Scotiabank and are committed to providing an inclusive and accessible environment for all. If you require accommodations during the recruitment and selection process (e.g., accessible interview location, documents in another format, sign language interpreter, or assistive technology), please inform our recruitment team. Candidates must apply directly online. We thank all candidates for their interest in Scotiabank; however, we will only communicate with those selected for an interview.