Parts Clerk

Do you want to combine your passion for cars with your desire to offer the best customer service? We have just what you need. At CARQUEST, our goal is to be the best secondary market auto parts supplier. Our parent company, Advance Auto Parts, is the largest secondary market auto parts supplier in North America.

We are looking for positive and motivated car enthusiasts to join our team. Those in this position will need to maintain excellent relationships with our customers.

What the Company Offers:

The opportunity to work for the largest secondary market auto parts supplier in North America.

Career advancement opportunities throughout the Advance Auto Parts organization.

Access to an excellent online training system dedicated to personal development or management training.

A rich organizational culture thanks to the team recognition program and team meals.

Employee discounts on auto parts, tools, and equipment.

A collective benefits package after 90 days of employment, including supplementary health insurance, dental insurance, vision care, life insurance, and accidental death and dismemberment insurance.

Financial benefits such as a collective REER with employer contribution and a discounted stock purchase plan for all permanent team members.

What You Bring to the Team

Be passionate about customer service. Have a natural disposition to provide exceptional service at all times and build lasting relationships with customers, other employees, management, etc.

Be sales-oriented: Have proven sales skills and always strive to achieve personal and store sales and service goals.

Show team spirit. Commit to working as a team. Demonstrate a positive and friendly attitude.

Have experience in the automotive industry. Possess advanced knowledge of auto parts and systems. Have experience with the point-of-sale system. Advise customers on their projects or complex problem resolution, for example, part identification.

Be resourceful: Locate parts from various sources, including special orders, secondary sources, etc.

Learn quickly. Have in-depth knowledge of store operations and a perfect knowledge of store maintenance and inventory procedures.

Show autonomy and reliability in task execution. Responsibly open and close the store. Promote a safe work environment.

Education: Hold a high school diploma or equivalent.

Be flexible: Be available during the day, evening, weekends, and holidays as needed.

Physical Requirements: The details of this section describe the physical requirements necessary for the employee to successfully perform the essential tasks of the position, with or without reasonable accommodation. While performing the duties of this position, the team member will primarily walk and stand. The team member must be able to talk, hear, use hands and fingers to handle or touch objects, reach with hands and arms, climb, balance, stoop, kneel, crouch, or crawl. The team member will frequently lift and/or move objects up to 23 kg (50 lb). This position requires good near and far vision, the ability to distinguish colors, and good depth perception.

Work Environment: The details of this section describe the environment where the incumbent will perform the essential tasks of the position, with or without reasonable accommodation. While performing the duties of this position, the team member will usually work inside in a retail sales environment. The team member will occasionally be exposed to caustic chemicals. The noise level in the work environment is usually moderate.

As an employer subscribing to the principle of equal access to employment, we do not discriminate against any applicant or employee based on their race, skin color, sex, age, national origin, religion, sexual orientation, gender identity, disability, or any other protected characteristic under federal, provincial, or municipal laws.

What is a Salesperson?

Entry-level sales position capable of supporting the DIY business and achieving our sales and service objectives. The role has good knowledge of store systems, basic automotive system knowledge, and basic part knowledge. The role has the basic ability to source from stores, hubs, pdq, and external suppliers. The role has in-depth knowledge of the store inventory and maintenance processes. Position can be part-time or full-time. Fleet safety certification preferred.

Primary Responsibilities

• Provide an excellent selling experience for DIY customer visits and phone calls
• Achieve personal sales goals and help the store achieve its sales goals
• Provide DIY services including battery installation, testing, wiper installs, etc.
• Maintain store product and operational standards
• Responsible for inventory processes including truck put-away, shoot-outs, cycle counts, backstock, etc.

Secondary Responsibilities

• Store cleanliness including floors, bathrooms, facing, dusting, parking lot
• General stocking including truck stocking and backstock
• Safely deliver parts to customers as needed

Success Factors

• Basic driving and navigation ability
• Ability to use the delivery board system
• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY service

Essential Job Skills Necessary for Success as a Salesperson

• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Salesperson up for Success

• 2-3 years of successful sales experience in a diverse retail environment, providing superior customer experiences
• Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

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