(CAN) Customer Service Manager

Position Summary...

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast-paced retail environment. In this role, you lead front-end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What you'll do...

Description DES tâches

• Sécurité, sûreté et préparation aux situations d’urgence

Ensure that safe work practices and emergency procedures are followed at all times, including applying appropriate lifting techniques, maintaining clean work areas, handling cash register malfunctions, addressing emergency codes, and supporting theft prevention and evacuation procedures.

Soutien à la clientèle et aux associés

Address customer and associate concerns professionally, providing guidance, advice, and support to resolve issues and ensure a positive cashier experience.

Couverture et exploitation de l’aire des caisses

Supervise cashier operations to maintain an adequate number of associates, coordinate breaks, and provide support to peripheral cashiers to ensure efficient customer flow.

Formation et perfectionnement des associés

Ensure associate training on company systems and procedures, including optical scanning accuracy, productivity standards, company programs and initiatives, discount programs, electronic article surveillance (EAS) processes, and safety requirements.

Supervision et conformité des transactions

Supervise purchases, returns, and exchanges, provide necessary authorizations, assist with error corrections, and ensure processes comply with company guidelines.

Soutien à la surveillance électronique d’articles et à la prévention des pertes

Ensure the proper functioning of EAS systems by verifying that cashiers correctly demagnetize items, that front-end associates handle alarms appropriately, and that "demagnetization defects" registers are filled out accurately.

Gestion de trésorerie et contrôle des caisses

Prepare cashiers for daily opening and closing, assist cashiers in obtaining the required cash fund, keep all cash and cash fund amounts up to date in the cashier area, and verify cashier accuracy through checks.

Promouvoir les programmes et initiatives de l’entreprise

Supervise and promote company programs and initiatives, including credit card services, Walmart protection plans, charitable projects, and discount programs for associates and customers.

Flexibilité (disponibilité/horaires de travail)

• Be willing to work various shifts, including evenings, weekends, and holidays, as needed by the company. Your adaptability helps ensure the smooth operation of the branch and consistent, high-quality customer service.
• DÉFIS POTENTIELS LIÉS À CE POSTE
• Heavy workload in a dynamic environment
• Effectively manage night shifts and plan accordingly to stay focused and energetic.
• Effectively manage work hours and plan ahead to maintain energy and concentration throughout the shift.
• Effectively manage workloads in a dynamic environment, ensuring high volumes of restocking and recovery are handled accurately and on time.
• Physical demands
• Perform physical tasks such as standing for long periods, bending, and lifting merchandise, equipment, or supplies weighing up to 9 kg (20 lb) and sometimes up to 23 kg (50 lb).
• Perform repetitive tasks such as restocking, zoning, and shelving products, with particular attention to detail and consistency to maintain branch standards.
• POURQUOI VOUS APPRÉCIEREZ DE TRAVAILLER ICI
• A dynamic environment

Thrive in a dynamic setting where each day brings new challenges.

Recognition of your efforts

Your contributions are recognized and appreciated.

Professional advancement opportunities

Develop your skills and advance your career with us.

Significant impact

Be proud to help customers save and live better.

The minimum rate of pay for this position starts from $19.55.

Minimum Qualifications...

*Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.*

Age - 16 or older

Preferred Qualifications...

*Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.*

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location… 100 Rue Des Cerisiers, Riviere-Du-Loup, QC G5R 6E8, Canada