Department Supervisor

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

DEPARTMENT SUPERVISOR

Don’t know about home renovation? Don’t worry, we’ll make you an expert!

It’s through the leadership of supervisors that our associates can flourish and reach their full potential. They demonstrate leadership by coaching, training, motivating, and inspiring associates to give their best. They must actively promote their personal and professional growth. Supervisors work closely with the store leadership team, Operations teams, and external partners to acquire the knowledge and support needed to meet business needs and achieve good results.

Benefits of working at Home Depot

• Annual performance bonuses
• Retirement plan
• Supportive and inclusive work environment
• Health and dental benefits offered to all permanent employees
• 24/7 telemedicine offered via TelusSanté
• Flexible schedules
• Tuition reimbursement
• Employee stock purchase program
• Paid training and professional development opportunities
• Referral bonus ($)

Required experience and skills

• Willingness to work variable hours; days, evenings, and one weekend a month.
• Strong organizational and interpersonal skills, and a talent for customer service.
• Excellent problem-solving and decision-making skills.
• One to two years of experience as a supervisor or team leader is an asset.
• Ability to lift up to 23 kg (50 lb) alone or with the help of a colleague.

Job responsibilities

• Lead associates and encourage them to build relationships with customers and colleagues to provide exceptional customer service and generate gross sales while having excellent knowledge of merchandising and products.
• Ensure adequate staffing within the department or service to meet business needs.
• Manage associate performance by offering development opportunities, communicating responsibilities and goals, recognizing and rewarding efforts, and providing continuous feedback.
• Review various reports, including sales reports, and collaborate with the assistant store director to develop recommendations to improve stock, shelf organization, and related product merchandising to drive sales.
• Ensure stock availability at all times and adherence to shelf organization plans.
• Analyze, resolve, and appropriately address customer issues.
• Report store sales, events, and promotional activities during daily and weekly department or service meetings.
• Ensure compliance with and clear communication of all safety and resource protection standards and protocols.

What sets us apart

• Home Depot is the largest retailer in Canada in the home renovation sector
• Named among Canada’s top employers for diversity in 2022
• Named among the country’s most eco-friendly employers in 2022
• Partnering with Habitat for Humanity Canada to build homes that adhere to sustainable development principles
• Contributing to the fight against youth homelessness through the Home Depot Canada Foundation since 2008
• Exceptional customer service