Retail Operations Supervisor

Some of the tasks

As a Retail Operations Supervisor, you will play a crucial role in driving sales and operational excellence. You will lead by example, offering inspiring customer service that exceeds our clients' expectations. You prioritize continuous improvement to ensure high performance and adherence to merchandising and brand standards.

Additionally, you will oversee and manage all aspects of the store's operational excellence, including merchandising, inventory flow, promotions, and office management tasks, including cashier office administration and reporting. As a key holder, you act as a leader in good standing, supporting programs and training throughout the store.

More specifically, you will

• Customer Interaction: Set the example and teach our sales model behaviors, interact with customers, and motivate associates to do the same. Ensure a harmonious customer experience using all available tools and techniques.
• Operational Excellence: Supervise all aspects of inventory and merchandising standards in partnership with the leadership team, including ensuring the sales floor is ready for customers each day, visual merchandising, promotion preparations, and display. Supervise back-of-house task organization and management, and provide regular reports on stock levels and sales trends related to operational excellence.
• Training and Development: Support associate training, development, and coaching. Play a supporting role in performance and training conversations for a high-performance and sales-focused culture.
• Communication: Facilitate clear and timely communication for associates, create and lead meetings, and ensure efficient store operations by quickly resolving any issues.
• Health and Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.
• Administrative Tasks: Manage office management tasks, including cashier office weekly report administration. Ensure precise and consistent cashier office management.

Some prerequisites

• 3+ years of previous customer service experience in retail.
• 1 to 2 years of previous supervisory experience with direct responsibility for achieving sales and service objectives.
• Ability to work in a fast-paced environment and strong skills in prioritization, organization, and multitasking.
• Strong visual merchandising abilities.

Some of your benefits

• Discounts for associates
• Medical and dental care plans
• REER/RPDB
• Performance bonuses
• Learning and development programs
• And more...

About Us

We value transparency in our hiring processes. Artificial intelligence may be used at certain stages to pre-screen, evaluate, or select candidates. However, a human evaluator makes all final decisions. This posting is for an existing vacant position.

About the Team

At Staples Canada/Office Depot, we are dynamic and inspiring partners for our clients and the communities in which we live. As The Work and Learning Company, we inspire people to work smarter, learn more, and grow every day. We are looking for curious, welcoming, passionate people who love to find solutions. If that describes you, we can work, learn, and grow together.

We create an inclusive and diverse team

Staples Canada/Office Depot is committed to fostering an inclusive and diverse work environment. We appreciate, value, and benefit from perspectives and contributions that come from contexts varying in race, gender, sexual orientation, gender identity and expression, lifestyle, age, educational background, national origin, religion, or physical ability. If you have a disability or special need requiring accommodation, please let us know.