Team Leader - Full-time

At Groupe Yellow, we have been building the future for over 100 years. A Quebec-based company founded in 1916, we are proud to be part of the daily lives of Quebec families.

Seize the opportunity to join our amazing teams!

Summary

As a team leader, your role will be to support store managers in daily operations by exercising mainly responsibilities of motivation and training among your colleagues. In addition to providing outstanding customer service by ensuring that customers are welcomed, their needs are determined and satisfied, and they are retained, you will be involved in store openings and closings.

Responsibilities

• Perform store openings and closings;
• Supervise and mobilize advisors and manage the store in the absence of managers;
• Welcome customers;
• Present current and future promotions and events to customers;
• Suggest complementary items to maximize sales;
• Perform various types of sales transactions using the point of sale (POS) system;
• Prepare online orders and ensure their delivery to customers;
• Participate in the receiving, unpacking, labeling, and organization of merchandise;
• Contribute to maintaining the cleanliness and presentation of the store;
• Lift loads weighing up to a maximum of approximately 15 kilograms;
• Perform bank deposits;
• Apply store policies and procedures;
• Perform any other related tasks.

Requirements and Skills

• Have reached the legal age of majority
• Be available in the evenings and on weekends
• 1 year of experience in retail or customer service
• Experience in a similar role, an asset
• Goal-oriented
• Communication and mobilization skills
• Sense of organization and priority management
• Initiative, autonomy, and dynamism

Benefits

• You will receive bonuses based on achieving goals
• You will have an employee discount upon hiring
• Employee referral program
• Years of service recognition program
• You will have access to the services of a financial advisor
• Sick day bank
• Group insurance program
• Discount program at various retailers
• Employee and family assistance program and telemedicine
• Advancement opportunities: You will have the opportunity to progress and develop new skills.

*The masculine gender is used to lighten the text.