Crematorium Operator

Eternal Companions is a growing company specializing in funeral services for families who have lost their pet. Present in Quebec and Ontario, our mission is to offer empathetic, respectful, and dignified services, supporting both families and the veterinary teams we work closely with. We believe that every member of our team contributes to our mission.

The Crematorium Operator is responsible for the entire cremation process, adhering to operational procedures, safety, and regulatory standards. The person in this role will perform professional and respectful handling of animal remains, strictly following the company's procedures and demonstrating the professionalism required for this type of service. It is therefore essential to provide dignified and respectful treatment of animals while ensuring the quality of services offered to families and partners.

This role also includes basic equipment maintenance and performing certain administrative tasks, such as record-keeping, traceability, incident management, and form completion. It also involves a portion of special services, including taking paw and/or muzzle prints in ink or clay, as well as taking hair samples, and other related tasks as needed.

This position is not suitable for someone seeking a well-defined routine. We are looking for a person comfortable with an environment where tasks vary from day to day, capable of dealing with the realities of the job, which includes being in contact with deceased animals, and who will have the necessary professionalism to do so. This role also requires empathy during moments with families.

RESPONSIBILITIES

• Perform the complete cremation process, including animal preparation, loading into the crematorium, monitoring, removal of remains, and placing them in an urn;
• Perform special services requested by families: prints (paws/muzzle), hair samples, memory cards, and other personalized items;
• Strictly adhere to hygiene, safety, biosafety, and regulatory compliance standards, as well as established operational procedures;
• Produce and maintain accurate documentation, including records, weights, traceability, incidents, and forms;
• Ensure daily maintenance of the crematorium, work tools, and equipment, and report any anomalies;
• Maintain work areas clean, organized, and safe;
• Manage inventories (urns, supplies, equipment, etc.);
• Collaborate with team members and provide occasional support to operations (family reception, private ceremonies, internal logistics).

REQUIREMENTS & PROFILE

• Our team is looking for a person who possesses:
• Confirmed experience in cremation or a similar technical role (funeral home or sensitive environment: an asset);
• An interesting but non-mandatory asset: a college diploma (DEC) in thanatology techniques or relevant training in a related field;
• The ability to follow strict procedures and maintain high standards;
• The ability to lift or move loads of 50 lb or more, using the provided techniques and equipment;
• Comfort with working in an environment with some heat (due to the crematorium);
• Comfort with respectful and dignified handling of deceased animals;
• Excellent communication and interpersonal skills;
• Autonomy, reliability, and a sense of responsibility;
• Professionalism, diligence, and attention to detail;
• Proactivity and the ability to anticipate;
• Empathy and a sense of service towards families.

WHAT WE OFFER

• Full-time permanent position (40 hours);
• Flexible schedule (arrival between 7 AM and 12 PM and departure between 3 PM and 8 PM);
• Salary between $23 and $28 per hour;
• Two (2) weeks of vacation;
• Work location in Chambly, in-person;
• Access to Telus Santé for remote healthcare;
• A collective pension savings plan;
• A central role with latitude, variety, and direct impact on customer service.
• WHY JOIN US?

Join a passionate and proud team contributing to our mission. Working at Eternal Companions means evolving in a warm and collaborative environment while directly contributing to the growth of a developing company. You will find varied and evolving responsibilities that will allow you to have a real impact, both on the veterinary teams and the families we support.

Salary: $23.00 to $28.00 per hour

Benefits

• Flexible arrival and departure times
• On-site parking
• Location: In-person