Assistant Store Manager H/F

Job Title

• Assistant Store Manager H/F

Contract

• Full-time permanent
• *A passionate and connected animal well-being community: Evolve. Innovate. Stand out.*

Join one of the largest retail chains dedicated to animal well-being and care in Quebec, and become part of a passionate team dedicated to their health and happiness. At Mondou, every team member plays a crucial role in creating a unique experience for our clients and their pets.

Since the customer is at the heart of everything, we build genuine relationships, focus on the details that make a difference, and provide advice that inspires confidence – simply.

Do you want to contribute to the growth of a company that values quality products and personalized customer service? We would be delighted to meet you.

Make a difference with us!

Reporting to the store manager, the assistant store manager supports the manager in the daily management of the team. They ensure the quality of customer service, achievement of sales targets, and stock management. They train, motivate, and support employees and organize the shelves. They take on management responsibilities in the manager's absence, ensuring the smooth operation of the store.

Your Mission at Mondou

• Support the manager in the daily management of the store;
• Be a present leader on the floor: mobilize the team, encourage initiative, and contribute to the development of skills;
• Actively participate in employee training: sales techniques, product knowledge, and application of operational standards;
• Contribute to the analysis and execution of strategies to achieve performance objectives and ensure store growth;
• Provide exceptional customer service and support initiatives to build and develop the customer base;
• Ensure store management in the manager's absence and oversee the smooth operation of the store.

Desired Profile

• 2 to 3 years of experience in retail, management, or the animal industry;
• Natural leader and positive, you enjoy working in a team and building strong relationships with clients and colleagues;
• Customer and results-oriented, with experience in customer service;
• Organized, versatile, and comfortable with multiple priorities, you adapt well to change and motivate others to do the same;
• Comfortable with physical tasks, including lifting heavy loads;
• Effective communicator in French (English, an asset).

Working at Mondou is

• A work-life balance: a well-distributed workload over 40 hours a week, favoring the reconciliation of work and personal life;
• A monthly bonus program specific to your role and sales targets, starting from your hire date;
• Collective insurance coverage from day one;
• A collective REER, with employer participation, offered after 3 months;
• An employee and family assistance program;
• Telemedicine service through the Dialogue platform;
• A training program offered by the Mondou Academy to better advise our clientele;
• Exclusive discounts.

To be happy at Mondou, you

• Represent the pillars of our culture: we trust each other, we win together, and we are guided by the desire to improve and exceed ourselves;
• Love meeting people and building relationships;
• Consider that being trustworthy and integrity are the foundation of all good relationships;
• Are passionate about animals;
• Collaborate with your team and contribute to creating a unique atmosphere;
• Have the desire to constantly develop your skills and enjoy evolving in a constantly changing environment.
• In this document, the masculine is used solely to lighten the text.
• Job Location

Location

• North America, Canada, QC – North Shore, Mondou Ste-Dorothée

Address

• 1092 Desserte Autoroute O, Laval, QC H7X 4C9

Company

• Candidate Criteria

Languages

• French (3 – Advanced level)
• General Information

Entity

• Mondou Ste-Dorothée. 1092 Desserte Autoroute 13, J7X 4C9, Laval, QC

Reference

• 2026-4144