Customer Solutions Specialist

A leading brand of goeasy, easyhome is Canada's largest buy-rent company. By joining easyhome, you can make a real difference in the lives of all Canadians! Welcome to goeasy!

At goeasy, our staff and culture are at the heart of everything we do, and we are proud of that. We have received prestigious awards such as Canada's Fastest Growing Companies. We are also pleased to have received the Best Workplaces MD and Best Workplaces with the Most Trusted Leadership Teams certifications, and to be listed on the 2025 TIME's Best Companies in Canada. These awards reflect our commitment to fostering an inclusive and high-performance culture where talent thrives and innovation is our engine.

Join easyhome, Canada's largest buy-rent company, where you can make a real difference in the lives of all Canadians! We are proud to help our clients achieve their personal and financial goals by making household items affordable through flexible weekly and monthly payment plans. Be part of a team that enables people to create comfortable and happy homes while building strong credit foundations.

Why work with us?

• We offer equal contributions to a RRSP and an employee stock purchase plan.
• Employee discounts on furniture, electronics, and household appliances
• Access to 24/7 healthcare services through virtual medical appointments.
• Customize your benefits with a customizable plan including 100% coverage options.
• Internal training programs and platforms, including job-specific training, career coaching, leadership excellence, mentorship, and more.
• Celebrate your birthday with a paid day off! You will also receive five paid days off.
• For a complete overview of total compensation, please click here.

A day in the life of a Customer Solutions Specialist

• Client engagement and sales

+ Build superior customer relationships by meeting and speaking with clients in person, by phone, and by email.

+ Interview clients to understand their financial and personal needs and offer the most appropriate financial, lease, and/or product service solution.

+ Transparently communicate lease and credit terms and inform clients about credit development opportunities.

+ Maximize goeasy's financial and household goods sales through methods such as cross-selling.

• Account management and collections

+ Manage customer accounts, including opening new accounts, updating files, processing payments, and tracking delinquent accounts.

+ Perform administrative tasks and obtain all information needed to execute product and service contracts with clients, including evaluating the applicant's financial situation and repayment capacity.

+ Conduct collections activities on financial services and products while demonstrating empathy and professionalism.

+ Build long-term relationships with clients to create a climate of trust and increase customer loyalty.

+ Follow up with clients in case of non-payment and negotiate repayment terms, if applicable.

• Retail operations

+ Adhere to merchandising standards, including participating in display setup, price and promotion changes, and inventory management and tracking.

+ Maintain the cleanliness and organization of your store, as well as a customer-friendly environment, to make it as attractive as possible.

+ Bring products to life by assembling and disassembling electronic devices and household furniture, as needed.

+ Coordinate delivery documents and ensure the accuracy of documentation for lease and financing requests.

+ Perform tasks outside the store, such as helping with the delivery of goods, collections activities, and administrative tasks.

+ Perform other tasks assigned by management.

What we are looking for

• Proven communication and interpersonal skills, with a passion for helping others.
• Sales-oriented mindset with the ability to meet goals and achieve results.
• Experience in a customer-facing environment (preferably in retail, finance, or leasing).
• Strong multitasking and attention to detail skills.
• Availability to work flexible hours during store hours (10 am to 7 pm, Monday to Saturday).
• Ability to participate in physical tasks such as moving and arranging merchandise (the ability to lift more than 50 pounds is considered an asset).
• Comfortable with sales calls, collections, and difficult conversations with clients.
• Candidates must be legally authorized to work in Canada and able to undergo background checks (criminal, employment, and credit). A valid driver's license is considered an asset.
• Diversity, inclusion, and equal opportunity employment:

At goeasy, we believe that we can only be the best when people can give their best every day. goeasy is committed to providing an inclusive, equitable, and accessible workplace. By learning from each other's differences, we strengthen ourselves through our people and perspectives. As an equal opportunity employer, we are committed to providing reasonable accommodations (accessible meeting rooms, subtitles for virtual interviews, etc.) to help us remove barriers so that you can participate in the entire hiring process. Please let the acquisition team know if you need a reasonable accommodation at any point in the recruitment process, and we will work with you to meet your needs.

Additional information: All candidates under consideration must pass a criminal and credit background check, as well as a validation of their work experience, to be hired.

We thank all interested candidates, but we will only contact those who possess the skills and qualifications described above for an interview.