Administrative Assistant

Job Offer: Administrative Assistant

We are currently looking for an Administrative Assistant to support the administrative operations of CAPS and provide a professional, warm, and efficient customer service.

On a daily basis, we strive to offer an authentic and high-quality service. CAPS is looking to recruit a person who adheres to the organization's fundamental values: commitment, expertise, diversity, and collaboration. Candidates must also demonstrate a strong interest in a healthy and active lifestyle.

As a member of our team, you will work in a dynamic environment alongside physiotherapists, kinesiologists, massage therapists, and other health and physical activity professionals.

The Administrative Assistant provides essential administrative support to ensure the smooth functioning of the organization. They ensure a high-quality customer experience while coordinating administrative activities efficiently.

Main Responsibilities

1. Provide Quality Customer Service

• Welcome clients with courtesy and professionalism;
• Answer phone calls, emails, and information requests;
• Inform clients about the services offered;
• Provide a personalized customer experience and ensure rigorous follow-up of requests.

2. Provide Administrative Support

• Manage the schedules and appointments of professionals;
• Open, update, and follow up on client files;
• Prepare, file, and archive various documents;
• Perform billing, payments, and deposits;
• Monitor subscriptions and client accounts;
• Participate in the preparation of various administrative reports;
• Collaborate with the team to ensure the smooth running of daily operations.

3. Support Organizational Activities

• Monitor office supplies and place orders as needed;
• Participate in the coordination of certain activities or events;
• Perform any other tasks related to the smooth functioning of CAPS.

Required Qualifications

• Diploma in office management, administration, or a related field (or equivalent experience);
• Experience in an administrative or customer service position;
• Excellent computer skills and proficiency in Microsoft Office;
• Excellent oral and written communication skills;
• Ability to manage multiple files simultaneously and meet deadlines.

Desired Skills

• Excellent organizational skills;
• Autonomy and diligence;
• Professionalism and discretion;
• Customer service mindset;
• Team spirit and collaboration;
• Versatility and adaptability;
• Initiative and attention to detail.
• Salary

According to the salary scale in effect within the organization.

Social Benefits

• Group insurance;
• Vacation;
• Annual allocation for continuing education;
• Corporate discounts on CAPS professional services;
• Free access to the fitness room and guided classes;
• Paid personal days.

Additional Information

• Permanent position - possibility of full-time 35 hours per week;
• Mainly daytime hours;
• Start date: as soon as possible.
• Selection Process

Interested candidates are invited to submit their resume along with a cover letter to the following address: clessard@cegepthetford.ca

Deadline to apply: August 5, 2026.

Want to join a motivated and committed team?

If you enjoy working in a professional, human, and dynamic environment where collaboration and well-being are at the heart of priorities, we look forward to meeting you!

Compensation: Starting at $20.00 per hour

Benefits

• Paid time off
• On-site parking
• Location: On-site