Internal Sales Representative

Internal Sales Representative *Clow Canada, founded in the 1800s, is a national manufacturer of fire poles and water/wastewater valve accessories in the Canadian market.* *The position is based at our offices in Sainte-Croix (Quebec) at 510 Laurier Road.*

Do you enjoy being at the heart of the action, providing exceptional customer service, and finding quick solutions?

We are looking for an organized, proactive, and passionate customer service professional to join our team as an Internal Sales Representative.

In this role, you will be a privileged point of contact for our Quebec clients and will directly contribute to their satisfaction and our collective success. You will be responsible for responding to customer requests, processing their orders, and preparing submissions.

Here's what you'll gain by working with us

• 40-hour workweek, Monday to Friday, with the possibility of one day of remote work;
• A competitive salary that recognizes your experience and expertise;
• 100% employer-paid comprehensive insurance coverage from day one (including dental, optometry, and telemedicine);
• Employer contribution up to 5% to the pension plan;
• Annual bonus based on our collective success;
• Vacation weeks according to your experience;
• Continuing education fully paid by the employer;
• Free access to gyms on-site.

On a daily basis, you will need to

• Enter and process orders in our system;
• Respond to customer calls and emails regarding their orders and product availability;
• Prepare customer submissions and ensure necessary follow-ups;
• Process merchandise returns;
• Handle customer complaints;
• Collaborate with the assigned territory sales team;
• Perform any other tasks related to internal sales.

To join our team, you must have

• At least five (5) years of experience in customer service;
• Excellent French spoken and written skills, as well as functional English to collaborate daily with anglophone colleagues;
• Knowledge of Microsoft AX Dynamics (asset)
• A proactive and solution-oriented approach;
• Strong sense of autonomy, resourcefulness, and adaptability;
• Excellent communication skills and ability to work in a team.