Project Manager - Environmental Laboratory

Do you believe in the power of teamwork and sharing ideas? Do you take pride in providing impeccable service and exceptional quality in everything you do? Are you always looking for ways to improve your environment? If you truly want to make a difference and your greatest joy is working with the elite, Bureau Veritas might just be the company for you!

Imagine yourself evolving among the elite of the industry.

Benefits

On-the-job training ▪ Competitive social benefits ▪ REER with employer contribution ▪ Employee discounts ▪ Free parking

Bureau Veritas is looking for a Project Manager - Environmental to join our laboratory in the environmental sector located in Sainte-Foy, QC.

Summary

The Project Manager contributes to providing quality service to clients through a personalized approach and participates in achieving the company's objectives. He/she acts as an intermediary between the client and the laboratory to ensure that the services offered meet expectations. He/she is the client's resource, an essential relationship in the development of a loyalty relationship.

Your responsibilities

• Responsible for maintaining and developing client accounts;
• Liaison agent between clients, the laboratory, and Bureau Veritas' management team;
• Ensure that client feedback is transmitted to Bureau Veritas' management team;
• Respond to clients (by phone or email) within one hour of receipt, in collaboration with project assistants;
• Develop a relationship with clients based on exceptional service;
• Provide technical support to clients on their various sampling projects;
• Stay up-to-date with the application and interpretation of all environmental regulations;
• Record and complete any procedure related to a client's complaint or CARs;
• Stay up-to-date with all methods and PARs and MOCs using the many QSI report tools and the CMR database;
• Assist the sales team by actively participating in the development and implementation of regional sales strategies;
• Develop relationships between the company and potential and existing clients by actively participating in the identification of new accounts and the review of existing client accounts;
• Work jointly with clients to coordinate all project-related requirements;
• Facilitate communication between clients and other divisions of the laboratory;
• Assist in the preparation of correspondence and the writing of reports for the examination of analytical data, marketing information, and related documents;
• Responsible for training all project assistants;
• Work with accounting employees to facilitate communication regarding a client's payment habits and debt collection;
• Adhere to safety requirements;
• Keep the existing employee training form up-to-date;
• Adhere to and implement all company policies on AQ and CQ;
• Assist the logistics service with the entry of samples into the laboratory's Lims system according to established SOPs;
• Provide assistance to the container preparation service during peak season, if necessary.

Desired profile

• Bachelor's degree in sciences or equivalent;
• 3 to 5 years of experience in an environmental analysis laboratory;
• Basic knowledge of chemistry and its application in the laboratory;
• Excellent verbal and written communication skills in both languages (French and English) — (Due to frequent exchanges with anglophone colleagues internally and externally — including clients and employees located in other anglophone provinces — knowledge of English is required to facilitate and improve communications.);
• Excellent computer skills;
• Good interpersonal communication skills;
• Must be able to execute multiple tasks simultaneously, able to work under pressure;
• Must be responsible, independent, dedicated, and motivated with a good team spirit;
• Must be able to manage multiple deadlines under stressful conditions with strict directives.