Strategic Account Manager

Hello! Thank you for your visit

We are looking for a Strategic Account Manager to join our Client team in Montreal. As a Strategic Account Manager at Lightspeed, you will be part of our North America Engagement Retail team, and your main objective will be to retain and develop your client portfolio, which consists of Lightspeed's most important clients.

You will strive to be a trusted partner for your clients by adopting a collaborative approach to understand their goals and challenges. You aim to provide continuous added value throughout the customer journey, building strong and lasting relationships based on mutual trust, and ensuring that each client feels valued. Your ultimate goal is to help our clients achieve their objectives while exceeding their expectations at every step.

Your responsibilities

• Be the single point of contact and account manager for Lightspeed's most important and strategic clients.
• Define and drive the strategy for each client in your portfolio.
• Ensure the adoption of products and the retention of net revenue from your portfolio.
• Plan and present activity reviews and success plans, involving Strategic Account Managers as needed.
• Track customer usage data, go-live dates, and performance indicators, and translate them into retention and account growth strategies.
• Advocate for the needs of the industry and clients within Lightspeed to support and enable strategic prioritization and investment in innovation.
• Build and maintain strong relationships with Lightspeed clients, fully understanding their activities, goals, and challenges.
• Collaborate with internal teams to ensure optimal customer satisfaction and resolution of critical incidents.
• Share customer feedback with the relevant teams to improve the overall customer experience and address product gaps.

What you can bring to the team

• Minimum 5 years of experience in customer success management and/or account management within a large B2B company
• Experience in customer retention and growth (NRR) of a significant client portfolio
• Experience in contributing to or driving initiatives to build the foundations of a new team
• Adaptability and demonstrated ability to anticipate changes and proactively adjust priorities and strategies

Desired but not required

• Degree in a relevant field
• Experience in the SaaS and/or rapidly growing technology sector
• Expertise in the retail sector

We know that your profile is not just about your CV. If you're not sure if you have the ideal profile... click on "Apply" and give it a try!

Embrace the change: You can enjoy:

• A flexible work environment that allows you to give your best
• A culture that values performance
• The opportunity to have an impact within a team large enough to support your career growth but agile enough to ensure your voice is heard
• Opportunities that will shape your professional journey
• Benefits designed for your well-being and fulfillment
• Flexible paid time off and the possibility of working remotely
• Stock options, as this company is also yours
• Contributions to your retirement savings plan. Your future matters to us
• Training opportunities to develop your skills and career
• Health and wellness benefits to feel at your best
• Paid time off to volunteer and get involved in your community
• Interest groups, employee networks, social committees, and sponsored sports teams
• A computer purchase program to get your personal MacBook
• An extended parental leave to support growing families
• A flexible work environment that will allow you to give your best (3 days a week in the office)
• A culture that celebrates performance
• The possibility of having an impact within a team large enough to grow professionally but agile enough to ensure your voice is heard
• Opportunities that will shape your career
• Don't forget about benefits designed to promote your happiness, health, and fulfillment:
• Flexible paid time off and remote work policies
• Stock options, because it's also your company
• Contributions to your retirement plan, because your future matters to us
• Opportunities for training to develop your skills and career
• Health and wellness benefits to feel at your peak
• Paid time off to volunteer and get involved in your community
• Interest groups, ranging from employee-led groups to sponsored sports teams
• A computer purchase program to get your personal MacBook
• An enhanced parental leave to support families growing

Propel your growth. Find your team.

At Lightspeed, your growth is our priority. We invest in you through continuous learning opportunities, international mobility, and benefits designed to support you, all within a motivated, diverse, and inclusive team passionate about the success of our communities.

Please note that we ask candidates to disclose any criminal convictions, and we conduct a background check as part of our hiring process for this position.

Lightspeed is proud to be an equal opportunity employer and is committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

*To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.* *Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.*

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world, check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village, and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montreal, Canada, in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.