Customer Service Agent

Customer Service and Order Advisor

Full-time | 37.5 hours/week | Bécancour (in-person)

Join a innovative Quebec company!

At TechnoVE, we design and manufacture electric vehicle charging stations. As we continue to grow, we are looking for an organized, self-sufficient individual who is committed to providing an exceptional customer experience.

Customer service is at the heart of our values. Every interaction is an opportunity to build a trusting relationship with our clients and partners. If you enjoy helping people, finding solutions, and providing professional service, we would like to meet you.

Your main responsibilities

• Respond to customer inquiries in person, by phone, email, and through social media;
• Advise customers on our products and services;
• Inform customers of the status of their orders;
• Direct technical inquiries to the support team and ensure case follow-up;
• Prepare quotes, invoices, and orders;
• Process orders in our various software and forward them to the shipping team;
• Invoice interventions performed by the support service;
• Collaborate with production, shipping, and support teams to ensure excellent customer follow-up;
• Maintain up-to-date customer files;
• Perform various related administrative tasks.
• Desired profile
• Minimum of 2 to 3 years of experience in customer service, administration, or a similar role;
• Excellent French language skills, both oral and written;
• Good knowledge of English (an asset);
• Excellent proficiency in Microsoft 365, including Teams, Outlook, Word, and Excel;
• Excellent communication and customer service skills;
• Strong autonomy, organizational skills, and the ability to manage multiple cases simultaneously;
• Excellent learning capacity;
• Knowledge of the electrical or electric vehicle domain is an asset, though not mandatory.

What we offer

• Permanent position of 37.5 hours per week;
• Monday to Friday work schedule, from 8:30 AM to 4:30 PM;
• 3 weeks of vacation in the first year;
• Group insurance (prescription drugs, life, and disability);
• Paid time off;
• Free parking;
• A pleasant work environment within a passionate and collaborative team.

Would you like to join a Quebec company where customer satisfaction is a priority and where your work directly contributes to providing quality service? We look forward to meeting you!

Compensation: Starting at $18.25 per hour

Location: In-person