Customs and Traffic Analyst (Supply Chain, Indirect Goods and Services)

*Depending on the position, Bombardier offers flexible and hybrid work policies.*

Why join us?

At Bombardier, we design, build, modify, and maintain the world's most advanced aircraft for the most discerning individuals, businesses, governments, and military entities. We set the highest standards through our people-centered approach, always defining excellence together.

Working at Bombardier means delivering the best. Every day, you're part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we enable each individual to reach their full potential in their own way, because the best work happens when you're free to be yourself and share your unique expertise.

Our benefits

To ensure the well-being of our employees, we offer a comprehensive and competitive benefits program, which includes the following:

• Insurance plans (Dental care, Medical care, Life insurance, Disability insurance, and more)
• Competitive base salary
• Retirement savings plan
• Employee assistance program
• Telehealth program

Customer Service and Operational Support

• Serve as the primary liaison between internal departments and transportation service providers for all transportation-related activities.
• Manage and resolve service requests, including shipment setup, tracking and tracing, customs-related operational issues, billing requests, cargo claims, and ad-hoc transportation submission requests.
• Investigate transportation issues, perform root cause analyses, and implement corrective measures to improve service performance and customer satisfaction.
• Provide stakeholders with clear, timely, and continuous communication regarding shipment status, service issues, and solutions provided.
• Document and ensure visibility of transportation submissions, service incidents, and issue types to support tracking activities and continuous improvement initiatives.

Transportation Coordination

• Recommend the most suitable transportation services to meet company needs, in accordance with established shipping guidelines and corporate transportation policies.
• Coordinate urgent national and international shipments to meet priority needs and escalate issues as necessary.
• Manage transportation activities for:

+ Import shipments under Incoterms FCA (Free Carrier) when the company is responsible for transportation; + Export shipments under Incoterms DAP (Delivered at Place) when the company remains responsible for transportation.

• Serve as the first point of contact outside normal working hours for transportation escalation situations.

Compliance and Risk Management

• Collaborate with aerospace compliance and export compliance teams to ensure compliance with applicable international trade, customs, and transportation regulations.
• Verify Incoterms on purchase orders and contracts to confirm the proper assignment of transportation responsibilities and compliance requirements.
• Support RFI and RFQ activities in collaboration with the procurement organization.
• Ensure all transportation activities comply with hazardous materials regulations and applicable customs requirements.

Leadership and Collaboration

• Provide leadership, guidance, mentorship, and operational support to stakeholders and requestors.
• Support daily transportation operations and assist team members as needed to ensure continuity of activities.
• Develop and maintain strong partnerships with transportation service providers to promote operational efficiency and service excellence.
• Adhere to escalation protocols and maintain close communication with transportation subject matter experts (SMEs) and Transport and Logistics leadership.

How will you thrive in this role?

• You hold a Bachelor's degree in Business Administration or equivalent.
• Experience in customer service in a high-volume, dynamic, and demanding operational environment.
• A minimum of five (5) years of relevant experience is required.
• Excellent knowledge of national and international transportation operations and customs processes.
• Strong understanding of transportation regulations, freight management, and logistics operations.
• Certification in hazardous materials or practical knowledge of applicable regulations is mandatory.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong analytical, problem-solving, and root cause identification skills.
• Knowledge of CTPAT is an asset.
• Ability to manage multiple priorities simultaneously and work effectively under pressure.
• Demonstrated ability to collaborate with multidisciplinary teams and build strong relationships with internal and external partners.
• Commitment to continuous learning and professional development in the fields of transportation and logistics.

Additionally: You are able to work in English and French on a daily basis. You must be able to work on-site two (2) days per week, sometimes more, depending on the policy in place.

#### Now that you're envisioning this role, apply and join the Bombardier team!

Please note: You do not need *all* the skills, knowledge, and experience required to apply for this position! We are not looking for the perfect candidate, but for a talented and passionate individual.

Bombardier is an equal opportunity employer and encourages individuals of all races, religions, ethnic origins, sexual identities, sexual orientations, ages, immigrant statuses, disabilities, or other legally protected characteristics to apply.

Job Title Customs and Traffic Analyst (Supply Chain, Indirect Goods and Services)

Main Site Administrative Headquarters (AH)

Organization Aerospace Canada

Work Schedule Day shift

Employee Status Regular

Requisition 14525 Customs and Traffic Analyst (Supply Chain, Indirect Goods and Services)