Customer Experience Advisor

The Customer Experience Advisor acts as a resource on-site by providing knowledge of Strøm's facilities, services, and products to ensure a memorable day of relaxation for clients. They guide clients to fully enjoy the thermal experience, a wellness ritual that involves the external use of water for therapeutic relaxation. Reporting to the Head of Reception, the advisor is part of a welcoming team committed to customer service. Main Responsibilities

• Advise clients and communicate best practices for the thermal experience to promote deep relaxation
• Share information about products, services, and treatments as needed by clients and promote ongoing promotions
• Welcome clients at reception, prepare necessary materials for their relaxation day, coordinate their return upon departure, process payments, and book treatments
• Contribute to creating a harmonious and relaxing atmosphere
• Ensure complete client satisfaction throughout their experience until departure

What We Are Looking For

• High school diploma (DES)
• Relevant customer service experience
• Sales and advisory skills
• Initiative and proactivity
• Strong listening skills

Specifications

• Compensation: Based on experience
• Available Positions: Part-time, 20 hours per week
• Schedule: Variable (evenings/weekends)
• Work Location: Mont-Saint-Hilaire

What Strøm Spa Offers

• "Equilibrium" Day
• Free access to the thermal experience
• Discounts on Strøm products and services, including thermal experience, aesthetic and massage treatments
• Flexible schedule for work-life balance
• Work in a natural environment
• Contribute to a local company committed to the well-being of its community
• Grow within a dedicated, respectful, and welcoming team
• Paid time off to enjoy the Strøm experience. The masculine gender is used in this posting as a neutral gender.
• Our Values
• Creativity

Promote a climate that encourages autonomy and initiative. Be creative in finding new ways of doing things and solving problems to constantly innovate, evolve, and reinvent.

Integrity

Act with respect, transparency, and professionalism. Set the example at all times. Maintain positive and harmonious relationships with work teams, clients, partners, and colleagues.

Competence

Show a concern for detail and always seek to deepen your knowledge and skills to develop and achieve your full potential.

Well-being ("caring")

Care about your own well-being, that of clients, and colleagues. Invest daily in your work with kindness and make a difference around you and in the community.

Diligence

Provide applied service, act with dedication and rigor. Be attentive to the needs of others and respond promptly.