Computer Science Internship

Company Description

Vidéotron, one of the main telecommunications companies in Canada, maintains a unique and privileged relationship with the population and is highly regarded by its clients for being the most admired telecommunications company among Quebecers.

Working at Vidéotron means joining a company at the forefront of technology that is constantly growing. It also means joining experienced, multidisciplinary teams ready to share their knowledge.

• Internship as part of a DEP, AEC, or DEC in computer support;
• Respond to technical assistance requests from users;
• Handle incidents and office requests from the IT service center;
• Provide remote support (answer calls, process service tickets, diagnose incidents);
• Use a ticketing system to process, prioritize, assign, and track requests;
• Ensure service tickets are processed within deadlines;
• Document incidents and solutions in a rigorous and structured manner;
• Resolve issues using remote control software;
• Process assigned tickets from receipt to closure;
• Communicate professionally, both orally and in writing, with users;
• Propose solutions tailored to the needs of internal clients.

Qualifications

• Seeking a final studies internship as part of a DEP, AEC, or DEC in computer support;
• Excellent mastery of Windows 7, 8, and 10 operating systems;
• Good knowledge of Active Directory, DNS, VPN, TCP/IP, and Microsoft 365 suite;
• Experience with ticketing systems (Remedy, HPSM, Maximo, C3, or equivalents);
• Basic knowledge of virtualization (VMware, Hyper-V);
• Full-time availability, during the day, Monday to Friday;
• Strong learning and adaptation capacity;
• Excellent customer service skills;
• Team spirit, autonomy, motivation, and initiative;
• Intermediate English proficiency (spoken and written). The person holding this position will need to communicate regularly with our English-speaking employees and external partners outside of Quebec.
• Additional Information

Please note that this internship is unpaid.

What's Next?

Beyond the CV, we are looking for a personality. In this sense, if we feel that you have the profile for the job, we will contact you to discuss it in person and let you know about the next steps to better show who you are...

Vidéotron thanks all candidates who apply. Diversity is a fundamental practice in our recruitment process. Therefore, we subscribe to the principle of equity in employment and offer equal employment opportunities to all.

Check out our activity report to get an overview of the projects you could contribute to!

We value your uniqueness!

We are committed to creating and maintaining a workplace that is accessible, equitable, and inclusive to represent diversity within the community in which the company operates. We ensure that we offer a work environment where each person is valued and respected for what they are, allowing them to reach their full potential. We look forward to discovering all the facets that make you a unique person!

We are committed to offering accessibility measures to those who request them. If you need accommodations at any stage of the process, please do not hesitate to let us know during your initial exchanges with us.

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