Night Auditor

Join our team at Moxy Montréal Centre-Ville, where Moxy team members take their work seriously, but never too seriously. They love creating a light and playful atmosphere, and they are warm and welcoming to all. We are looking for versatile, dynamic people who enjoy interacting with customers, who think differently, and who have a lot of energy. Be part of a team that pushes you to become the best version of yourself.

Night Auditor

Under the supervision of the Director of Customer Service, the Night Auditor is responsible for welcoming customers at night, providing customer service, reception operations, as well as administrative closing and report preparation.

Main Responsibilities

• Provide excellent customer service.
• Perform check-ins and check-outs efficiently and professionally.
• Know the city and its attractions to inform customers about cultural activities and other attractions.
• Manage complaints positively and professionally.
• Maintain a high level of customer service at all times.
• Perform all accounting tasks related to night auditing and complete daily reports.
• Follow established procedures and hotel policies.
• Balance cash registers and credit cards.
• Perform the day's closing in the system.
• Perform various tasks and projects daily.
• Plan and organize reservations from emails, phone calls, fax machines, and websites, while keeping track of available rooms.
• Ensure the safety of the premises and guests at night.
• Make important decisions in case of emergency.
• Forward any unprocessed special requests from customers to the reception supervisor who takes over.
• Show discretion and respect the confidentiality of guests.
• Perform any other related tasks enthusiastically.

Skills, Abilities, and Qualifications

• DEP in hospitality or diploma in hotel management or accounting.
• Relevant experience in reception in a hotel context.
• Good knowledge of Microsoft Office.
• French and English spoken and written.
• Knowledge of accommodation software, an asset.
• Good analytical and accounting skills.
• Good approach with customers.
• Professional attitude.
• Leadership.
• Sense of responsibility, organization, initiative, and great autonomy.

Working Conditions

• Full-time or part-time position.
• Night shift from 10:30 PM to 7:00 AM.
• Possibility of working day or evening shifts as a reception agent.
• Mandatory availability on Friday and Saturday nights.

Our organization is an employer committed to professional equity and is committed to recruiting a diverse workforce and maintaining an inclusive culture. The use of the masculine is used only for the sake of text alleviation. We do not discriminate based on gender, ethnic origin, religion, sexual orientation, age, disability, or any other basis protected by provincial or federal laws.