Supervisor Carrefour Laval

Mission

As a team leader, you ensure the proper management of all store operations. You also assist the store director and his deputy in various store management tasks when required.

Main Responsibilities

Customer Service - 50%

• Set an example by welcoming each customer, guiding them in their choices by listening to them, informing them, advising them, interacting with children, defining their needs, highlighting the benefits of the products, and concluding the sale.
• Loyalize the customer base by offering the VIP Card, S@H, and any other relevant service.
• In the absence of the Director or his deputy, ensure that all customer complaints/requests are handled in the best possible way and that an impeccable customer service is provided by all sales associates.
• In the absence of the Director or the Deputy Director, ensure that new team members are trained in customer service rules.
• Team Management - 20%
• Assist the Director and his Deputy in managing schedules, team members' leave, and any other administrative activity related to personnel management.
• Effectively supervise sales associates and manage any potential issues appropriately and in compliance with LEGO policies and procedures, with the support of the Director and/or his deputy.
• As needed, participate in the recruitment process for new sales associates.
• Store Procedures - 20%
• Order office supplies in accordance with directives and operating budgets.
• Ensure that sales associates are trained in the use of cash registers.
• Ensure that money handling procedures are followed by all sales associates.
• Ensure that all hygiene and safety policies and practices are followed and report any anomalies or risks.
• Part-Time Team Leader
• Part-Time Store Team Leader - Carrefour Laval Quebec
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• Are you ready to join one of the world's most reliable brands?

Join the LEGO® retail sales team as a part-time Team Leader and be a model by offering a brand experience to our customers. This part-time Team Leader will provide training to improve the team's ability to exceed our high customer service, product knowledge, and sales standards.

Live the pride, commitment, and shared sense of responsibility

• Maximize profitable sales by regularly reviewing sales and margin information.
• Help ensure that appropriate and effective space management techniques are used.
• Ensure that the store's graphic system (including prices) is maintained effectively, with an emphasis on customer service and maximizing profitable sales.
• Ensure that all displays are always restocked.
• Evaluate and communicate on competitors' visual merchandising techniques, identifying opportunities to further develop our business.
• Train Sales Associates on visual merchandising techniques in accordance with LEGO® brand guidelines.
• Motivate and develop a high-performing team by sharing the LEGO® brand, vision, and values.
• Offer inspiring retail sales experiences based on LEGO® brand values

The LEGO® Group is an international family business and collaboration shapes everything we do. As a Team Leader for LEGO® retail sales, you are the face of our company. We are looking for people who are able to motivate, energize, and inspire others to exceptional performance while fostering a positive, team-oriented, and safety-focused environment. LEGO® retail sales strives to foster relationships with our guests and team members that transcend generations and are as timeless as the products we sell.

Do you have what it takes to inspire and develop tomorrow's builders?

• Experience in leadership and/or management in a retail store environment.
• Employee training.
• Cash handling and stock/sales verification.
• Automated point-of-sale systems.
• Merchandise maintenance and visual merchandising.
• Physical specifications: Constant movement, talking, listening, reaching, grasping, and standing for at least two consecutive hours. May occasionally involve bending, kneeling, crouching, and climbing ladders. Vision capabilities include near vision, depth perception, and the ability to adjust focus. Implies lifting at least 30 pounds.
• Must speak Canadian French.
• You must provide availability to work up to 30 hours per week (this does not mean you will be scheduled for 30 hours, but you must be available for 30 hours).
• Join the LEGO® retail sales team!

Share our commitment to offering a hands-on, imaginative, and creative experience through play in-store. Use the APPLY NOW button above or below.

The hourly wage for the position ranges from 25.15 - 26.15 CAD with a discretionary bonus targeting 5% and potentially reaching a maximum of 10%. This range is based on the expected responsibilities, market references, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to previous experience, skills, expertise, location, internal equity, and other legally permitted considerations. The complete details of the compensation, including benefits, will be communicated during the job offer finalization.

This is an existing vacant position.

This is a newly created position.

This is a newly created temporary position.

Compensation

The starting salary for this position is $25.15. A bonus scheme with an annual target bonus of 5% of the base salary is in place for this position, subject to contractual terms as well as a standard benefit package. Further information regarding salary and benefit components will be provided during the recruitment process.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here are some of what to expect

Family

Care

Leave –

We offer enhanced paid leave options for those important times.

Insurances –

All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing

• We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
• Colleague

Discount

• We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus

• We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Your workplace –

When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening.