Sales Support Coordinator

About*SMARDT*

As a global pioneer in oil-free centrifugal chiller technology with an expanding portfolio of thermal management solutions, Smardt is dedicated to delivering high-efficiency and energy-saving systems for industries, real estate developments, healthcare facilities, and educational centers worldwide.

We operate manufacturing facilities in the US, Canada, Germany, China, and Australia, with a team of over 900 employees. With a focus on reliability, performance, and environmental stewardship, Smardt continues to redefine industry standards through advanced engineering and a commitment to a more sustainable future.

SMARDT is expanding its operations in North America and is seeking a highly impactful Electrical Designer to develop and maintain the electrical design files for chillers and heat pumps to meet commercial, production, and after-sales service needs.

Role Summary

The Sales Support Coordinator plays a critical support role for the SMARDT sales organization, providing structure, accuracy, and coordination across sales operations, marketing event execution, and order-entry administration. This role acts as a central enabler for the sales team, ensuring data integrity, timely reporting, well-executed sales events, and a clean handoff from sales to operations.

This role is 100% on-site and you'll be expected to work on a daily basis, side-by-side, with your team.

Key Responsibilities

Booking Administration (Order Entry) & SIOP Coordination

• Lead booking administration activities, including preparation, validation, and entry of customer orders.
• Prepare and maintain Sales Order Documentation (SORDs).
• Ensure accuracy of customer details, configurations, pricing, delivery terms, and special requirements.
• Coordinate with Sales, Project Management, Operations, and Finance to resolve issues prior to order release.
• Support a clean handoff from sales to operations.
• Collaborate with the SIOP Manager to support forecasting and backlog accuracy.

Sales Operations, Reporting & Salesforce Administration

• Assist with Salesforce administration activities, including data entry, updates, user support, and maintaining standardized fields and processes.
• Support Salesforce data hygiene by identifying gaps, inconsistencies, or missing updates and coordinating follow-up with the sales leadership.
• Support inter-system data alignment between Salesforce, Sales Portal, Business Central, Septor, and internal dashboards.
• Identify data discrepancies and coordinate resolution with relevant stakeholders.
• Provide analytical and reporting support to the sales team using Salesforce and related tools.
• Execute standard and ad-hoc Salesforce reports to support pipeline reviews, SIOP processes, sales performance tracking, and management reporting.

Events, Trade Shows & Sales Enablement Coordination

• Act as the primary coordinator for sales-related events, including trade shows, customer events, and internal sales meetings.
• Manage event logistics, including venue coordination, travel arrangements, vendor management, shipping, and on-site preparation.
• Coordinate with external vendors to ensure timely and cost-effective execution.
• Manage inventory of sales collateral and promotional materials.
• Prepare and ship promotional materials, giveaways, and promotional items.
• Support customer factory visits by coordinating logistics and accommodations.

Skills

• Bilingual (French/English) *see note below*
• Strong analytical and organizational skills with attention to detail.
• Proficiency in Excel and standard office tools.
• Strong communication skills and ability to coordinate across functions.
• Familiarity with order entry processes and commercial documentation.
• Exposure to SIOP or demand planning processes.

Education & Experience

• Diploma or degree in Business Administration, Sales Operations, Marketing, or a related field.
• 2 to 4 years of experience in sales administration or commercial support.
• Experience with Salesforce and report management.
• Experience in manufacturing, CVC, or make-to-order environments.
• Experience in supporting trade shows or sales enablement activities.

What Makes This Role Unique

• Competitive salary + annual performance-based bonus
• 100% employer-paid benefits (medical, dental)
• Salary contribution plan to a REER with a 6% employer match in an RPDB
• Employer-paid Telehealth program
• OPUS subsidy for those using public transit to commute to work
• Dynamic team and a company with strong growth potential
• Company events and team-building activities
• Continuous learning and professional development opportunities

All job offers at Smardt are subject to background and reference checks, in compliance with applicable laws and regulations.

This position requires a working knowledge of both French and English. Proficiency in French is essential for communicating with our Quebec team. Proficiency in English is essential for communicating with our clients, partners, and suppliers outside of Quebec, as well as for accessing certain technical documentation available only in English.

Employment Equity SMARDT is an employer that fully respects employment equity. We are committed to creating an inclusive and diverse work environment and encourage applications from people of all backgrounds, including, but not limited to, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, immigration status, or any other characteristic protected by law.